Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced an expanded collaboration with SAP to help bring agentic AI-driven experiences to enterprises worldwide. Continue reading Vonage joins forces with SAP to deliver agentic AI-driven experiences for enterprises
Talkdesk AI Agents for Healthcare transforms patient and member experience with Agentic AI
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, is helping healthcare organizations effortlessly deliver a new level of integrated self-service to autonomously address and resolve consumer requests and personalize patient experience without live agent assistance. Continue reading Talkdesk AI Agents for Healthcare transforms patient and member experience with Agentic AI
Rackspace Technology Powers Expansion and Application First Customer Engagement with Hybrid Cloud for Domino’s Pizza UK & Ireland
Rackspace Technology®, a leading provider of hybrid and AI technology solutions, announced working with Domino’s Pizza UK & Ireland Ltd. to enhance Domino’s digital capabilities to support the company’s growing store network through a robust hybrid cloud environment. Continue reading Rackspace Technology Powers Expansion and Application First Customer Engagement with Hybrid Cloud for Domino’s Pizza UK & Ireland
ServiceNow Introduces AI Agents Built for the Telecom Industry
ServiceNow, the AI platform for business transformation, announced the introduction of AI agents for the telecom industry. The AI agents were built with NVIDIA AI Enterprise software and the AI platform, NVIDIA DGX Cloud. Continue reading ServiceNow Introduces AI Agents Built for the Telecom Industry
NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service
NICE revealed a surge in the number of customer service interactions leveraging AI and automation. In 2024 alone, NICE managed the equivalent of 123,560 years of knowledge consumption as businesses revolutionise the way they leverage their data with AI to drive proactive and predictive customer service. Continue reading NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service
GoTo Launches Generative AI-Powered Quality Management Solution to Boost Contact Centre Performance and Customer Satisfaction
GoTo, the leader in cloud communications and IT, introduced AI Quality Management, a key workforce engagement management (WEM) offering for GoTo Connect Contact Center. AI Quality Management improves a company’s customer service by using generative AI to simplify agent coaching and training through automated AI-powered reporting and analysis. Continue reading GoTo Launches Generative AI-Powered Quality Management Solution to Boost Contact Centre Performance and Customer Satisfaction