Hinduja Global Solutions (HGS), a leading provider of digital experience, business process management (BPM), and digital media services, announced the opening of a new intelligent experience hub in Manila, Philippines. Continue reading HGS Opens a New Intelligent Experience Hub in Manila, Philippines
Foundever® Opens First Offshore CX Hub in Upper Egypt with New Luxor Contact Centre
Foundever®, a global leader in CX solutions, celebrated the opening of its new contact centre in Luxor, marking the company’s first offshore CX hub in Upper Egypt. Continue reading Foundever® Opens First Offshore CX Hub in Upper Egypt with New Luxor Contact Centre
Conversational Intelligence emerges as the next frontier in CX, finds Medallia research
Medallia, the global leader in customer and employee experience, has released new research revealing a significant opportunity for organisations to enhance customer experience through Conversational Intelligence. Continue reading Conversational Intelligence emerges as the next frontier in CX, finds Medallia research
Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
Zendesk, the world’s leading AI service provider, announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. Continue reading Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
AI-Powered Customer Service Fails at Four Times the Rate of Other Tasks
Nearly one in five consumers who have used AI for customer service saw no benefits from the experience. That’s a failure rate almost four times higher than for AI use in general – according to the 2026 Consumer Experience Trends Report from Qualtrics. Continue reading AI-Powered Customer Service Fails at Four Times the Rate of Other Tasks
CallMiner Advances Agentic AI Framework to Transform CX with Intelligent Automation
CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, announced advancements to its agentic AI framework, interconnecting analytics and automation workflows across the entire platform. Continue reading CallMiner Advances Agentic AI Framework to Transform CX with Intelligent Automation