Zoom Communications, Inc., announced that it has entered into a definitive agreement to acquire Common Room, an AI-native Go-to-Market (GTM) intelligence platform that turns fragmented signals and siloed customer data into complete, person-level buyer intelligence and activates it with AI agents. Continue reading Zoom to acquire Common Room, bringing buyer intelligence to its AI revenue platform
Square Introduces New ChatGPT and Claude Integrations
Square announced a new ChatGPT app and Claude plugin, helping sellers get discovered and transact at the exact moment customers are making purchasing decisions through AI-powered conversations. Continue reading Square Introduces New ChatGPT and Claude Integrations
NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets
NiCE announced it has been named a launch partner for the Amazon Web Services, Inc. (AWS) European Sovereign Cloud, a new independent cloud for Europe. Continue reading NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets
Genesys Acquires Pinkfish to Accelerate the Future of Autonomous Customer Experience
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has acquired Pinkfish, a leading agentic orchestration workflow company. Continue reading Genesys Acquires Pinkfish to Accelerate the Future of Autonomous Customer Experience
British Airways reopens Newcastle contact centre following £17 million investment
British Airways has opened its doors, and phonelines, to its refreshed Newcastle contact centre after a huge £17 million refurbishment, showing the airline’s long-term commitment to its presence the North East. Continue reading British Airways reopens Newcastle contact centre following £17 million investment
L&G expands Microsoft collaboration to accelerate AI enablement and transform CX
Legal & General (L&G) has announced a significant expansion of its relationship with Microsoft, entering a new three-year agreement to support delivery of its digital strategy. Continue reading L&G expands Microsoft collaboration to accelerate AI enablement and transform CX