NICE announced that Triple Impact Connections, a veteran-owned BPO firm based in the United States, has selected the industry-leading NICE CXone platform to help drive great customer service and long-term value. Continue reading Triple Impact Connections Increases its Digital CX Capabilities with NICE CXone
Manchester City extends partnership with Qualtrics as the Club’s Official Experience Management Software Partner
Manchester City has announced an extension of its partnership with Qualtrics, the leader and creator of the Experience Management (XM) Category. Continue reading Manchester City extends partnership with Qualtrics as the Club’s Official Experience Management Software Partner
Waterfield Tech Introduces New Suite of Generative AI Solutions to Accelerate the AI-First Contact Centre
Waterfield Tech, a leading global customer engagement solutions provider, announced its new suite of generative AI solutions. This innovative offering enables contact centre leaders to build on the promise of AI in their organizations with low risk and affordable cost to improve the customer experience. Continue reading Waterfield Tech Introduces New Suite of Generative AI Solutions to Accelerate the AI-First Contact Centre
Accenture Completes Acquisition of CX Analytics Company GemSeek
Accenture has completed its acquisition of GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, analytics and AI-powered predictive models. Continue reading Accenture Completes Acquisition of CX Analytics Company GemSeek
NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
NICE announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. For a complimentary copy of the report, click here. Continue reading NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
Medallia named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms report
Medallia, the global leader in customer and employee experience, announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice of the Customer (VoC). Medallia was named a leader for its Ability to Execute’ and Completeness of Vision. Continue reading Medallia named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms report