Helpshift, the established leader in in-app customer service and user support for mobile-first brands, recently acquired by Keywords Studios, announced that the company has been awarded a patent for its innovation breakthrough in mobile app support. Continue reading Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More
Alorica Launches Operations in Egypt and Poland
Alorica Inc., a trusted leader in next-generation customer experience (CX) solutions, announced its expansion plans into Africa and Europe through the launch of its operations in Cairo, Egypt and Łódź, Poland. Continue reading Alorica Launches Operations in Egypt and Poland
Qualtrics & Manchester City Partnership Improving Fan Experience
Qualtrics, the leader and creator of the experience management category, released details about the impact of its partnership with Manchester City, which is helping to transform the fan experience in stadiums and online. Continue reading Qualtrics & Manchester City Partnership Improving Fan Experience
Kore.ai Unveils Generative AI, Large Language Models in XO Platform V10.0 to Enhance Enterprise Communications
Kore.ai, the world’s leading conversational AI platform and solutions company, announced the release of the Kore.ai Experience Optimization (XO) Platform Version 10.0. Continue reading Kore.ai Unveils Generative AI, Large Language Models in XO Platform V10.0 to Enhance Enterprise Communications
Ardian acquires majority stake in Assist Digital
Ardian, a world-leading private investment house, has signed a binding agreement to acquire a majority stake of about 60% in Assist Digital, the fast-growing international company providing end-to-end customer experience services. Continue reading Ardian acquires majority stake in Assist Digital
Thoma Bravo and Sunstone Partners Complete Acquisition of UserTesting
UserTesting, Inc., a leader in video-based human insight, announced the completion of its acquisition by Thoma Bravo, a leading software investment firm, and Sunstone Partners, in an all-cash transaction valued at approximately $1.3 billion. Continue reading Thoma Bravo and Sunstone Partners Complete Acquisition of UserTesting
Sprout Social Acquires Repustate
Sprout Social, Inc., an industry-leading provider of social media management software, announced the acquisition of Repustate, an innovative sentiment analysis and natural language processing company. Continue reading Sprout Social Acquires Repustate