Calabrio, the workforce performance company, announced the enhancement of its Call Recording capabilities for greater integration with Webex Calling —part of Cisco’s cloud-native, unified communications and collaboration solution. Continue reading Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Over half of CX leaders feel wait times will be eliminated in as little as three years
CX leaders are planning to operate in a radically different landscape in as little as three years, according to a new study of over 1,300 senior CX leaders from Zendesk. Over two-thirds (68%) of those in the UK expect an end to traditional CX as we know it, giving way to radically different industry dynamics. Continue reading Over half of CX leaders feel wait times will be eliminated in as little as three years
SoundHound AI Acquires Amelia
SoundHound AI, Inc., a global leader in voice artificial intelligence, announced the acquisition of Amelia, a leading enterprise AI software company. Continue reading SoundHound AI Acquires Amelia
Puzzel to Acquire SupWiz
Puzzel announced that it will acquire SupWiz, an industry leading enterprise-grade omnichannel conversational AI platform, helping its customers further unlock the growing potential of AI for excellent customer experiences1 (CX). Continue reading Puzzel to Acquire SupWiz
Five9 to Acquire Acqueon
Five9, the Intelligent CX Platform provider, announced it has entered into a definitive agreement to acquire Acqueon, a pioneering real-time revenue execution platform. Continue reading Five9 to Acquire Acqueon
Sigma Connected partners with IRIS on AI technology roll out
Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as it further improves the company’s call handling and sound quality through an innovative Artificial Intelligence (AI) noise cancellation platform. Continue reading Sigma Connected partners with IRIS on AI technology roll out