HUC is thrilled to have relocated its NHS 111 contact centre in Peterborough to plush new premises on the banks of the River Nene. Continue reading King’s representative opens HUC’s new NHS 111 contact centre in Peterborough
SugarCRM Makes Powerful Sales and Service Generative AI Capabilities Approachable and Accessible to the Midmarket
SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced new generative AI capabilities to bring the power of greater customer intelligence and improved productivity to sales and service professionals. Continue reading SugarCRM Makes Powerful Sales and Service Generative AI Capabilities Approachable and Accessible to the Midmarket
CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarisation
CallMiner, the leading provider of conversation intelligence to improve CX, has announced new and enhanced generative AI capabilities to advance post-interaction and real-time AI summarization features in the CallMiner platform. Continue reading CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarisation
Vodafone’s new Generative AI virtual assistant SuperTOBI now serving customers in multiple countries
Vodafone announced that SuperTOBi, its new customer-focussed Generative AI (GenAI) driven virtual assistant, is being rolled out across Europe. Continue reading Vodafone’s new Generative AI virtual assistant SuperTOBI now serving customers in multiple countries
Capacity Deepens Contact Centre and Voice Capabilities with Two Acquisitions
Capacity, an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Continue reading Capacity Deepens Contact Centre and Voice Capabilities with Two Acquisitions
Tifgroup Partners With OpenDialog AI To Transform Customer Experience
tifgroup, a leading expert in travel insurance, is delighted to announce a strategic partnership with OpenDialog AI to significantly enhance the customer experience across its customer-focused brands. Continue reading Tifgroup Partners With OpenDialog AI To Transform Customer Experience