Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, recently launched an AI-powered call simulation training program designed to prepare contact centre agents for complex, high-stakes customer interactions before they handle live calls. Continue reading Simply Contact Launches AI Call Simulation Onboarding Program for Multilingual Contact Center Agents
TP appointed by ScotRail to deliver multi-channel customer contact services
TP (ex- Teleperformance), a global leader in digital business services, has been awarded a new multi-year contract by ScotRail to deliver customer contact centre services, supporting customer engagement across Scotland’s railway network. Continue reading TP appointed by ScotRail to deliver multi-channel customer contact services
8×8 Launches Retail Nationwide in the UK to Close the Communication Gap Costing Stores Sales
Solving the problem of communication tools being designed for desk-based workers, not mobile retail workers, 8×8, Inc., a leading global business communications platform provider, is using its presence at the Retail Technology Show 2026 to make its UK debut of Retail Nationwide — a unified communications offering built specifically for how store teams actually work. Continue reading 8×8 Launches Retail Nationwide in the UK to Close the Communication Gap Costing Stores Sales
ASAPP Launches Multiple AI Agents Within CXP to Advance Enterprise Customer Service
ASAPP, the Customer Experience Platform (CXP) powering AI-driven customer service for the agentic enterprise, announced the launch of a system of purpose-built AI agents designed to run customer service end to end. Continue reading ASAPP Launches Multiple AI Agents Within CXP to Advance Enterprise Customer Service
GetVocal named Customer Experience Platform of the Year
GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, announced it has been named Customer Experience Platform of the Year in the 2026 RetailTech Breakthrough Awards. Continue reading GetVocal named Customer Experience Platform of the Year
Crescendo arrives in Europe with $100M momentum to establish new AI-native CX category
Crescendo, the only AI-Native customer experience solution built to run CX as one unified system, announced its expansion into the UK and Europe. This marks the arrival of a new AI customer experience category in one of the world’s largest and most underserved markets. Continue reading Crescendo arrives in Europe with $100M momentum to establish new AI-native CX category