Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions

Atento Luxco 1, one of the world’s largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) announced a strategic multi-year partnership with Cresta, the unified customer experience AI platform for human and AI agents to deliver hybrid human-AI solutions to businesses worldwide. Continue reading Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions

SoundHound AI Introduces OASYS: The World’s First Self-Learning Orchestrated Agentic AI Platform Where AI Builds AI

SoundHound AI, Inc., a global leader in voice and agentic AI, announced the launch of OASYS (Orchestrated Agent System). This category-defining platform powers AI agents that build, learn, and proactively improve themselves autonomously, enabling businesses to do in minutes what once took months. Continue reading SoundHound AI Introduces OASYS: The World’s First Self-Learning Orchestrated Agentic AI Platform Where AI Builds AI

ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents

ibex, the global leader in outsourced business services and AI-powered customer experience solutions, and Sierra, the leading conversational AI platform, announced a strategic partnership to deliver transformative AI-first customer experiences at scale across key industries. Continue reading ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents

Netomi Raises $110M to Deploy Agentic Customer Experiences in the World’s Most Complex Environments and Create the AI-Embedded Digital Experience

Netomi announced $110 million in new funding led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, SLW, NAVER Ventures, Metis Strategy, and Fin Capital. This round builds on early investments from AI pioneers Greg Brockman, Demis Hassabis, and Mustafa Suleyman. Continue reading Netomi Raises $110M to Deploy Agentic Customer Experiences in the World’s Most Complex Environments and Create the AI-Embedded Digital Experience