Five9, provider of the Intelligent CX Platform, released its 2026 Business Leaders Customer Experience Report, uncovering how organizations are moving from AI experimentation to execution in customer experience. Continue reading Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support
MoEngage Acquires Aampe to Bring 1:1 Agentic Decisioning to B2C Marketing Teams
MoEngage, the agentic customer data and engagement platform trusted by more than 1,350 consumer brands globally, announced the acquisition of San Francisco-headquartered Aampe, an AI infrastructure company that provisions a dedicated, autonomous AI agent for every individual customer of a brand. Continue reading MoEngage Acquires Aampe to Bring 1:1 Agentic Decisioning to B2C Marketing Teams
Five9 Launches Breakthrough New Release of Voice AI Agents
At Customer Contact Week (CCW), Five9, provider of the Intelligent CX Platform, launched a breakthrough new release of Voice AI Agents, the next generation of agentic self-service that runs on a completely new, purpose-built architecture designed from the ground up for the agentic era, helping enterprises move beyond scripted bots and legacy Interactive Voice Response (IVR) systems. Continue reading Five9 Launches Breakthrough New Release of Voice AI Agents
Conduent Introduces AI-Powered Next Generation CX Platform
Conduent Incorporated, a global technology-driven business solutions and services company, introduced new AI-powered capabilities within its Next Generation CX Platform designed to help organizations overcome language barriers, accelerate agent readiness and improve customer interactions. Continue reading Conduent Introduces AI-Powered Next Generation CX Platform
Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
Alorica, a global leader in customer experience and digital transformation services, announced a strategic partnership to bring Crescendo’s AI-native customer experience platform to all current and prospective clients. Continue reading Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
CallMiner Enhances Real-Time Agent Performance and Customer Experience with New AI Capabilities
CallMiner, the global leader in CX automation powered by deep conversation intelligence, has enhanced its real-time product with new AI guidance capabilities that deliver on-demand agent support with human-in-the-loop oversight. Continue reading CallMiner Enhances Real-Time Agent Performance and Customer Experience with New AI Capabilities