Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact centre, the need for supervisor intervention will be reduced by 90%+. Continue reading Sytel Automates the Contact Centre
Khoros Unveils A Generative AI-Powered Platform That Will Revolutionize Self-Service Customer Care
Khoros, a leader in digital customer engagement software, announced the patent-pending next-gen Khoros Customer Care Cloud. Continue reading Khoros Unveils A Generative AI-Powered Platform That Will Revolutionize Self-Service Customer Care
Zoom Workplace now generally available
Zoom announced the general availability of Zoom Workplace, the company’s AI-powered collaboration platform, including new features to help users reimagine teamwork, facilitate connections, and improve productivity — all within the Zoom experience users trust and love. Continue reading Zoom Workplace now generally available
UserTesting Unveils New Feedback Engine and Broadens AI Capabilities to Surveys
UserTesting, a SaaS leader in experience research and insights, announced a major milestone with the launch of the UserTesting Feedback Engine alongside significant updates to the UserTestingⓇ Human Insight Platform. Continue reading UserTesting Unveils New Feedback Engine and Broadens AI Capabilities to Surveys
Foundever™ to Launch Multilingual Hub in Malaysia in 2024
Foundever™, a global leader in the customer experience (CX) industry, announced that it will open its first location in Malaysia and first multilingual hub in Southeast Asia. Continue reading Foundever™ to Launch Multilingual Hub in Malaysia in 2024
New Salesforce-WhatsApp Integration Brings Marketing and Service Conversations Together
Salesforce has announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic, two-way conversations from a single WhatsApp number. Continue reading New Salesforce-WhatsApp Integration Brings Marketing and Service Conversations Together