Urban Outfitters Selects Qualtrics to Advance Customer Experience Leadership in Retail

Qualtrics announced that Urban Outfitters has selected Qualtrics CustomerXM™ to optimize the retailer’s global customer experience program across its physical stores and digital channels. Urban Outfitters will centralize customer data collected from its existing operational systems and customer feedback, including consumer insights, on the Qualtrics XM Platform. Continue reading Urban Outfitters Selects Qualtrics to Advance Customer Experience Leadership in Retail

CCS awards IPI a place on £5bn Network Services 2 framework contract

IPI, the digital contact centre specialist, today announced that it has been awarded a place on the Crown Commercial Service (CCS) coveted Network Services 2 (NS2) Framework. IPI was one of a selection of SMEs to be chosen to deliver data access services (Lot 1). IPI also bid for places on lots for IP Telephony and Contact Centre Services, which CCS expects to award in due course. Continue reading CCS awards IPI a place on £5bn Network Services 2 framework contract

Now launching: Jabra PanaCast real-time intelligent video solution Certified for Microsoft Teams

Jabra, leader in audio and communications solutions, now launches the Jabra PanaCast, engineered to be the world’s first smart Panoramic-4K Plug-and-Play video solution Certified for Microsoft Teams. With this, Jabra strengthens its foothold in solutions for office huddle rooms. This real-time immersive intelligent vision system offers 180-degree panoramic vision which ensures everyone in the room is seen. Continue reading Now launching: Jabra PanaCast real-time intelligent video solution Certified for Microsoft Teams

Intermedia Acquires Omni-channel Cloud Contact Centre Provider, Telax

Intermedia, a leading unified communications as a service (UCaaS) software provider for managed service providers (MSPs) and the small and medium-sized businesses (SMBs) they serve announced the acquisition of Telax, a Toronto-based cloud contact centre as a service (CCaaS) software provider. Continue reading Intermedia Acquires Omni-channel Cloud Contact Centre Provider, Telax