Cognigy, a Gartner Magic Quadrant Leader in Conversational AI, has won the 2023 Contact Centre Experience Insight category at the prestigious UK National Innovation Awards. Continue reading Cognigy Wins 2023 UK National Innovation Award for Contact Centre Experience
Qualtrics Announces General Availability of New Frontline Care Solutions
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of three new contact centre innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. Continue reading Qualtrics Announces General Availability of New Frontline Care Solutions
TELEO Capital Portfolio company SharpenCX acquires Webtext
TELEO Capital Management, LLC (“TELEO”) announced the acquisition of Webtext Holdings Limited (“Webtext”), an omnichannel messaging software solution, by its existing portfolio company, Sharpen Technologies Inc. (“SharpenCX”). Continue reading TELEO Capital Portfolio company SharpenCX acquires Webtext
Global Healthcare Tech Company Transforms Customer Experience with Groundbreaking IVR Solution
A leading global healthcare technology company with a global team of +90,000 employees across 150 countries has made significant strides in transforming the operations and service level of its Cardiovascular Patient Technical Services Group. Continue reading Global Healthcare Tech Company Transforms Customer Experience with Groundbreaking IVR Solution
Teleperformance Ranked One of the 2023 Best UK Workplaces in by Great Place to Work®
Teleperformance has been recognised for the fourth year running as one of the UK’s Best Workplaces™ (2023) by Great Place to Work®, the global authority on workplace culture. Continue reading Teleperformance Ranked One of the 2023 Best UK Workplaces in by Great Place to Work®
New Qualtrics Pulse Innovations Help Leaders Stay in Step With Employee Feedback and Drive Better Outcomes
Qualtrics, the leader and creator of the experience management category, announced new capabilities in Qualtrics Pulse, the solution for frequent employee listening. Continue reading New Qualtrics Pulse Innovations Help Leaders Stay in Step With Employee Feedback and Drive Better Outcomes
Hootsuite releases enhanced Inbox to streamline social media customer service
As the global leader in the social media management space, Hootsuite understands the wild nature of social and the flurry of messages and conversations that social marketers are constantly struggling to manage. Continue reading Hootsuite releases enhanced Inbox to streamline social media customer service