NICE announced that Certified Languages International, a full-service language company specializing in on-demand interpreting and document translation services supporting 230 languages worldwide, has selected NICE CXone Mpower as its platform of choice to upgrade its customer service operations. Continue reading Certified Languages International Personalises Customer Service with CXone Mpower
Ireland’s leading customer services and sales outsourcing partner, Uniquely, announces over £20 million UK investment
A leading Irish business process outsourcer in the field of sales and customer services has announced an over £20 million investment across the west midlands, north west and Scotland. 300 new UK jobs are set to be created by Irish-owned company Uniquely in Birmingham, Manchester and Glasgow by the end of 2025, contributing to economic growth and innovation. Continue reading Ireland’s leading customer services and sales outsourcing partner, Uniquely, announces over £20 million UK investment
ServiceNow to extend leading agentic AI to every employee for every corner of the business with acquisition of Moveworks
ServiceNow, the AI platform for business transformation, announced it has signed a definitive agreement to acquire Moveworks. The acquisition will combine ServiceNow’s agentic AI and automation strengths with Moveworks’ front‑end AI assistant and enterprise search technology to unlock new experiences for every employee for every corner of the business. Continue reading ServiceNow to extend leading agentic AI to every employee for every corner of the business with acquisition of Moveworks
Wordwatch appoints William Davenport as Managing Director
Wordwatch, a leading provider of compliance archiving and records management solutions, is announcing the appointment of William Davenport as its Managing Director. In this role, William will lead the business, driving growth, continued innovation, and the execution of Wordwatch’s strategic vision. Continue reading Wordwatch appoints William Davenport as Managing Director
Business Systems Ltd appoints Andrew Jacobs as Managing Director
Business Systems Ltd, an industry expert in future-ready digital communications solutions, has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead the company as it continues to drive forward its strategic growth in the contact centre sector. Continue reading Business Systems Ltd appoints Andrew Jacobs as Managing Director
Gartner Predicts Agentic AI Will Autonomously Resolve 80% of Common Customer Service Issues Without Human Intervention by 2029
By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner, Inc. Continue reading Gartner Predicts Agentic AI Will Autonomously Resolve 80% of Common Customer Service Issues Without Human Intervention by 2029