Krisp, the leader in real-time voice AI technology, announced the launch of AI Voice Translation v2.0, the second iteration of its AI-powered voice interpretation solution designed for conversations between human agents and customers. Continue reading Krisp Launches AI Voice Translation v2.0 to Power Real-Time Multilingual Communication and Enhance Customer Experience in Call Centres
Upland RightAnswers is Now Available in AWS Marketplace
Upland Software, Inc., a leader in AI-powered knowledge and content management software, has announced that Upland RightAnswers is now available in AWS Marketplace, a digital catalogue with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Continue reading Upland RightAnswers is Now Available in AWS Marketplace
Avaamo unveils CX Agents: the next-generation digital workforce for enterprise customer service
Avaamo announced the unveiling of CX Agents, a group of trusted autonomous AI agents that leverages advances in Agentic reasoning and combines the company’s experience in enterprise workflows, security, and compliance to help organizations scale their next-generation digital customer support workforce exponentially with human-like intelligence 24/7. Continue reading Avaamo unveils CX Agents: the next-generation digital workforce for enterprise customer service
Medallia announces Jagrit Malhotra as its new Chief Revenue Officer
Medallia, the global leader in customer and employee experience, announced that Jagrit Malhotra has joined the company as Chief Revenue Officer. Continue reading Medallia announces Jagrit Malhotra as its new Chief Revenue Officer
Smart Communications Acquires Pendula
Smart Communications, a leading technology company focused on helping highly-regulated organizations engage in more meaningful customer conversations, announced its acquisition of Pendula, a trusted provider of intelligent orchestration and digital delivery technology. Continue reading Smart Communications Acquires Pendula
NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration
NiCE announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud. Continue reading NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration