Churches Fire & Security, the UK’s only fully integrated fire safety company, has successfully transformed its customer service operations through an innovative AI-powered analysis programme, revealing insights about customer behaviour and creating significant opportunities for automation. Continue reading Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution
Capita agrees partnership with GetVocal AI to drive improvements in customer experience for clients
In an exciting move to further enhance its digital capabilities, Capita has announced a partnership with GetVocal AI, a cutting-edge startup specialising in next-generation AI phone agents. Continue reading Capita agrees partnership with GetVocal AI to drive improvements in customer experience for clients
8×8 Drives Customer and Employee Experience with Latest Platform Innovations
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Centre, Unified Communication, and CPaaS APIs, announced recent enhancements to the 8×8 Platform for CX. Continue reading 8×8 Drives Customer and Employee Experience with Latest Platform Innovations
Telefónica Tech launches Generative AI platform to create customisable virtual assistants
Telefónica Tech continues to take firm steps to expand the use of artificial intelligence in the business world. The technology company has launched the ‘Telefónica Tech GenAI Platform’ to help organisations create customisable virtual assistants capable of solving complex queries, automating repetitive tasks and optimising internal processes through a clear and intuitive interface. Continue reading Telefónica Tech launches Generative AI platform to create customisable virtual assistants
ServiceNow unveils new agentic AI innovations to autonomously solve the most complex enterprise challenges
ServiceNow, the AI platform for business transformation, unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges. Continue reading ServiceNow unveils new agentic AI innovations to autonomously solve the most complex enterprise challenges
NICE Survey Highlights Urgent Need for AI in Customer Service as Up to 35 Million Brits Remain Unknowingly Vulnerable
While awareness of vulnerability grows, a hidden crisis persists in the UK, with most consumers still unaware of their vulnerable status. The second annual survey on customer vulnerability from NICE, the leading global AI-powered customer service automation platform, reveals a rise in Brits self-identifying as vulnerable, reaching 19% – an increase of over one million people since 2024. Yet, a significant awareness gap remains. Continue reading NICE Survey Highlights Urgent Need for AI in Customer Service as Up to 35 Million Brits Remain Unknowingly Vulnerable