Nextview Consulting, a leading European design-led Salesforce Consulting Partner, has acquired Sabio’s Salesforce delivery practice, formerly known as makepositive. Continue reading Nextview Consulting acquires Sabio Group’s Salesforce practice to expand into UKI
Scorebuddy Receives €5 Million Investment from Foresight
Scorebuddy, a market leader in contact centre quality assurance, announced an investment of €5 million from Foresight Group, a FTSE 250 listed private equity and infrastructure investment manager. Continue reading Scorebuddy Receives €5 Million Investment from Foresight
Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape
Cirrus, the UK’s premier provider of contact centre solutions, has announced an exciting new partnership with NICE. Continue reading Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape
Medallia named as a G-Cloud 14 supplier
Medallia, the global leader in customer and employee experience, announces its inclusion as a named supplier on Crown Commercial Service’s (CCS) G-Cloud 14 framework. Continue reading Medallia named as a G-Cloud 14 supplier
AUSIEX Utilises NICE CXone to Support Commitment to Excellence in CX and Innovation
NICE announced that AUSIEX has implemented the NICE CXone cloud-native contact centre platform to enhance its operational capabilities and customer engagement strategies. Continue reading AUSIEX Utilises NICE CXone to Support Commitment to Excellence in CX and Innovation
Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised, and engaging than ever before. Continue reading Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty