Medallia, the global leader in customer and employee experience, announced that it has been named a Leader in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024, which evaluated nine providers based on 26 criteria. Continue reading Medallia named a Leader in Forrester Customer Feedback Management Solutions Wave
NICE recognised as the only 2024 Gartner® Peer Insights™ Customers’ Choice for CCaaS
NICE announced that it was the only vendor named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). Continue reading NICE recognised as the only 2024 Gartner® Peer Insights™ Customers’ Choice for CCaaS
Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centres
Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed to redefine enterprise customer service. Continue reading Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centres
Foundever® Opens New Hub in Liverpool, UK to Support the National Trust
Foundever®, a global leader in the customer experience (CX) industry, is excited to announce the opening of its new contact centre located in Horton House, Exchange Flags, Liverpool. Continue reading Foundever® Opens New Hub in Liverpool, UK to Support the National Trust
Dudley Council extends partnership with ArvatoConnect to further advance digital transformation
ArvatoConnect is pleased to announce the extension of its partnership with Dudley Council in a renewed commitment to streamline operations through digital automation. Continue reading Dudley Council extends partnership with ArvatoConnect to further advance digital transformation
ServiceNow and Five9 expand partnership
ServiceNow, the AI platform for business transformation, and Five9, provider of the Intelligent CX Platform, announced an expanded partnership to deliver a turnkey AI‑powered solution for unified end‑to‑end employee and customer experiences. Continue reading ServiceNow and Five9 expand partnership