Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact centre solutions and agent experience innovator, announced that the companies have signed a definitive agreement to merge. Continue reading Tethr and Awaken Intelligence merge to accelerate contact centre modernisation
Calabrio Continues Public Sector Momentum with StateRAMP and TX-RAMP Certifications
Calabrio, the workforce performance company, announced its StateRAMP and TX-RAMP certifications of Calabrio GovSuite. Continue reading Calabrio Continues Public Sector Momentum with StateRAMP and TX-RAMP Certifications
Talkdesk and Cognizant team up to accelerate AI-powered customer experience
Talkdesk®, a global provider of AI-powered CX technology that serves enterprises of all sizes, announced a new collaboration with Cognizant to accelerate AI-powered CX transformation. Continue reading Talkdesk and Cognizant team up to accelerate AI-powered customer experience
ResultsCX Named ‘Horizon 1 Disruptor’ in HFS Horizons: Customer Experience Service Providers, 2024 Report
ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as a ‘Horizon 1 Disruptor’ in the HFS Horizons: Customer Experience Service Providers, 2024 report. Continue reading ResultsCX Named ‘Horizon 1 Disruptor’ in HFS Horizons: Customer Experience Service Providers, 2024 Report
8×8 Launches AI-Powered Solution for Councils to Help Increase Electoral Engagement and Reduce Local Authorities’ Election Workloads
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced the availability of 8×8 Ballot It!, an AI-powered self-service solution that aims to empower UK citizens with the latest and most relevant election information and help boost voter turnout in regional and national elections. Continue reading 8×8 Launches AI-Powered Solution for Councils to Help Increase Electoral Engagement and Reduce Local Authorities’ Election Workloads
NICE Drives Organisations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities
NICE announced the launch of new industry-leading WFM capabilities, enabling organisations to effortlessly manage their front and back office workstreams in the digital era. Continue reading NICE Drives Organisations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities