Startek®, a global CX solutions provider, announced the launch of Startek® Generative AI, a comprehensive suite of Generative AI solutions designed to expedite and enhance business processes, ensuring greater efficiency and effectiveness. Continue reading Startek launches Generative AI platform to empower agents and enhance CX
Nestlé Selects Cognigy for Global Customer Service Transformation
Cognigy, a global leader in AI-enabled customer service solutions, announces its selection as the global vendor for Nestlé’s customer-facing AI conversations. Continue reading Nestlé Selects Cognigy for Global Customer Service Transformation
SugarCRM Acquires sales-i
SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced it has acquired sales-i, a leading provider of a revenue intelligence solution that helps businesses maximize their revenue and profitability. Terms of the deal were not disclosed. Continue reading SugarCRM Acquires sales-i
Cognigy Unveils Advanced AI Agents for Sales and Marketing interactions
Cognigy, a global leader in AI-powered customer service solutions, announced the launch of its AI Agents for Sales and Marketing interactions. Continue reading Cognigy Unveils Advanced AI Agents for Sales and Marketing interactions
Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80% of Customer Interaction Traffic
Verint® announced that a leading consumer financial services firm is achieving strong AI business outcomes with Verint Intelligent Virtual Assistant (IVA). Continue reading Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80% of Customer Interaction Traffic
Korean Air to build AI Contact Center with AWS
Korean Air has partnered with Amazon Web Services (AWS), a global leader in cloud technology, to develop an AI Contact Center (AICC) platform that incorporates innovative AI technologies to improve customer centre services. Continue reading Korean Air to build AI Contact Center with AWS