nGUVU is the global leader in contact centre employee engagement. In its quest to further improve agent operational metrics, nGUVU partners with Call Journey, the leading pioneer in Conversation Analytics, to provide businesses with an immersive and comprehensive solution in tracking insightful KPI’s and boosting agent satisfaction and engagement. Continue reading Call Journey and nGUVU to change business landscape with innovative gamification technology
Qualfon Recognized in the Everest Group PEAK Matrix Assessment
Qualfon, a full-service business process outsourcing (BPO) and contact centre service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. Continue reading Qualfon Recognized in the Everest Group PEAK Matrix Assessment
Ocado to deliver 300 new Sunderland jobs
A world-leading e-commerce business is set to create up to 300 new jobs in Sunderland, after it was unveiled as the first occupier to take space on the former Vaux Brewery site. Ocado, ‘the world’s largest dedicated online grocery retailer’, has signed a 15-year deal to let the top two floors of THE BEAM, a flagship 59,427sq ft building at the heart of Sunderland’s city centre. Continue reading Ocado to deliver 300 new Sunderland jobs
Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution
Leeds City Council, one of the UK’s largest metropolitan authorities, has selected Sabio to provide an innovative real-time customer satisfaction surveying solution to support the council’s Voice of the Customer programme. Sabio’s automated Bright Navigator post-call survey tool will enable the council to capture customer feedback in real-time, provide extended intelligence on key customer satisfaction, and the insights needed by the contact centre team to optimise customer engagement. Continue reading Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences
NICE inContact, a NICE business, announced the findings of its second annual, comprehensive global research study that gauges the changing attitudes of business contact centre leaders and consumers in key areas of customer experience. The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark, business wave, polled contact centre leaders in the United States, United Kingdom, and Australia. Continue reading Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences
Avaya Cloud Communications Solutions Enable Regum Fintech to Enhance Customer Experience While Reducing Cost
Regum, a company dedicated to educational training and financial investments for a wide range of customers, has improved the speed and responsiveness of its customer service by implementing the Powered by Avaya IX™ solution for cloud-based unified communications and collaboration. Continue reading Avaya Cloud Communications Solutions Enable Regum Fintech to Enhance Customer Experience While Reducing Cost