IPsoft, the largest independent leader in Enterprise AI, announced that Amelia, its industry-leading digital customer service agent, is now available on Genesys AppFoundry from Genesys, the global leader in cloud customer experience and contact centre solutions. Continue reading IPsoft’s Amelia Now Available on Genesys AppFoundry
Tag Archives: Amelia
Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service
IPsoft’s AI platform, Amelia, is recognized as a recommended product by industry analyst firm Forrester, in a new report published1. Across ten evaluation criteria for virtual agents, IPsoft, the digital labor company, was the only company to achieve eight differentiated rankings. Continue reading Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service
IPsoft’s Amelia Wins UK National Innovation Award for Live Chat 2017
PRESS RELEASE: London, March 8, 2017 — Directors’ Club United Kingdom are delighted to announce IPsoft as the winner of the Live Chat Innovation category of this year’s UK National Innovation Awards. Continue reading IPsoft’s Amelia Wins UK National Innovation Award for Live Chat 2017