Avaya and RingCentral announced the global expansion and general availability of Avaya Cloud Office™ by RingCentral® in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively. Continue reading Avaya Cloud Office™ UCaaS Solution Now Available in Australia, Canada, and the UK
Tag Archives: Avaya
Avaya Invests in Cogito, Deepening Partnership To Enhance Customer Experience Through Joint Development
Avaya announced its investment in Cogito, a leader in AI for emotional intelligence that enables organizations to sense human behavior and guide call centre agents to enhance productivity and customer experience. Cogito is a founding member of Avaya’s A.I.Connect developer ecosystem. Continue reading Avaya Invests in Cogito, Deepening Partnership To Enhance Customer Experience Through Joint Development
Avaya Earns Global Market Share Leadership in Contact Centre Solutions
Recently released research from analyst firm Canalys reveals that Avaya solidified its position as the worldwide market share leader in contact centre solutions, demonstrating a customer-centric strategy that provides a range of options from on-premises, private cloud, hybrid and public cloud platforms for businesses of all sizes. Continue reading Avaya Earns Global Market Share Leadership in Contact Centre Solutions
China Eastern Airlines Goes Digital With Avaya Unified Communications
Avaya announced that China Eastern Airlines has implemented a complete Avaya unified communication and collaboration solution to support its corporate headquarters and disperse operational locations. Continue reading China Eastern Airlines Goes Digital With Avaya Unified Communications
Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability
Protecting the national interest gets a boost from omnichannel communications, as Avaya announced it has been selected as the contact centre technology and services provider by the Australian Department of Defence. Continue reading Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability
Avaya Names Mercer Rowe to Lead New Cloud Business
Avaya announced the appointment of Mercer Rowe as senior vice president and general manager of Avaya Cloud, a newly formed organization with a singular focus on driving cloud products and services for Avaya. Continue reading Avaya Names Mercer Rowe to Lead New Cloud Business