CallMiner, a leading provider of conversation intelligence to drive business improvement, announced it has launched CallMiner for Salesforce on Salesforce AppExchange, empowering sales and support leaders with critical insights into recent customer and prospect interactions, such as voice-based calls, emails and text conversations. Continue reading CallMiner Announces CallMiner for Salesforce on Salesforce AppExchange
Tag Archives: CallMiner
CallMiner Appoints Jonathan Ranger as Chief Customer Officer
CallMiner, the leading provider of conversation intelligence to drive business improvement, announced that Jonathan Ranger has joined the company as Chief Customer Officer (CCO). Continue reading CallMiner Appoints Jonathan Ranger as Chief Customer Officer
CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience
A new global report released by CallMiner reveals that 70% of contact centre and customer experience (CX) decision makers acknowledge some improvements are needed to the ways their organizations use data to enhance CX. Continue reading CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience
CallMiner Introduces New CCaaS Integrations to Enhance Real-Time Analytics Capabilities
CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Genesys Cloud CX and Amazon Connect, enabling organizations to gain quick, seamless access to powerful real-time analytics capabilities within existing or future Contact Center as a Service (CCaaS) deployments. Continue reading CallMiner Introduces New CCaaS Integrations to Enhance Real-Time Analytics Capabilities
CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
CallMiner announced Illuminate™, a new AI-driven search feature that makes it quick and easy for brands to discover, extract and act on insights from voice and text interactions with customers. Continue reading CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
CallMiner Names Eric Williamson Chief Marketing Officer
14th July 2020: CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, has appointed Eric Williamson as Chief Marketing Officer. Williamson will lead CallMiner’s global marketing strategy, with a focus on positioning the company as the industry’s number one platform for extracting and operationalizing customer insights to drive transformative business change and value. Continue reading CallMiner Names Eric Williamson Chief Marketing Officer