CX Company named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce CX Company as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards.

Simon Foot – Sales Director, UK & Ireland at CX Company said “It is great to be recognised by judges who are at the sharp end of delivering value to their customers day after day”

Jon Snow, founder and chairman of Directors’ Club added, “This year’s competition has been tighter than ever. The quality of the first-round written entries was very high and choosing four finalists for each category was tough. Congratulations to CX Company and all the Finalists for demonstrating how innovation can improve both customer experience and operational performance.”

The judges for the UK National Innovation Awards have been recruited from the Directors’ Club membership. All are customer-, operations- or digital-centric leaders from end-user organisations.

The Final results will be announced at 3pm on March 26th.

About CX Company

CX Company has been leading the change to make customers and contact centre agents happier and businesses more effective and profitable since it was founded in 2005. That’s when we developed DigitalCX– an enterprise conversation platform supporting chatbots, artificial intelligence and self-service solutions on websites, in apps and social media channels such as Facebook Messenger and WhatsApp.

We pioneered the industry with virtual assistants and chatbots and now offer intelligent assistance through every step of the customer journey.  As a result, we have changed the way customers and companies interact and power more than 4 million automated interactions per day. Let’s not forget the contact centre – by lightening its load, it can become a far more efficient and valuable resource and sales exploiter (your employees are happier too!).

This has doubled NPS, reduced call volumes and increased conversion rates for more than 60 prestige customer-centric brands across Europe, including KPN, Allianz, Telefónica, KLM, Calor, ASR, Plusnet, Philips, congstar, ING-DiBa, ANWB and many more.

When you make customer interactions automated, intelligent and easy to get our jobs done, well… we think that’s pretty smart (and so do our customers).

About The UK National Innovation Awards

The UK National Innovation Awards (the Nationals) have been designed by the Directors’ Club United Kingdom to recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth.

As technology and innovation are at the heart of this initiative, we decided to totally reimagine the concept of B2B recognition and award giving.

The outcome is a unique programme that uses an all-digital platform to execute the entire awards process.

Our aim is to have an as-near-as-possible zero carbon footprint and environmental impact.

Consequently, there are no travel, over-night accommodation or gala dinner expenses associated with our programme.

Directors’ Club is dedicated to promoting the success and growth of all businesses in the United Kingdom. Therefore, the Awards categories are open to all technology developers worldwide who are doing business in the UK.