Firstsource Solutions Limited, a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, has made a strategic investment in AppliedAI — an AI workflow automation platform built to transform how complex, regulated enterprise processes are automated end-to-end. Continue reading Firstsource invests in AppliedAI
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Firstsource and Sanas partner to redefine customer conversations with AI
Firstsource Solutions Limited, a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has partnered with Sanas, provider of the world’s first real-time speech understanding platform, to enable next-level customer conversations powered by AI. Continue reading Firstsource and Sanas partner to redefine customer conversations with AI
Firstsource Unveils UnBPO™: A Bold Redefinition of BPO
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, announced its bold new direction—UnBPO™—a transformative shift away from traditional outsourcing models. By prioritizing expertise, innovation, and outcome-driven solutions, Firstsource is redefining the industry and building a future-ready organization. Continue reading Firstsource Unveils UnBPO™: A Bold Redefinition of BPO
Firstsource Acquires Ascensos
Firstsource Solutions Limited, a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has acquired Ascensos, a leading UK-headquartered customer experience outsourcing partner for retail and eCommerce businesses. Continue reading Firstsource Acquires Ascensos
Firstsource Hits 500-Employee Milestone in West Midlands in First Year
Firstsource, a global provider of BPM services and a RP-Sanjiv Goenka Group company, is proud to announce it has grown to 500 employees in one year at its Birmingham office. This far exceeds its goal of creating 360 new jobs in the West Midlands. Continue reading Firstsource Hits 500-Employee Milestone in West Midlands in First Year
Firstsource welcomes Rajiv Malhotra as Head of Europe Business
Firstsource, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, announced the appointment of Rajiv Malhotra as Head of Europe Business. Continue reading Firstsource welcomes Rajiv Malhotra as Head of Europe Business