Freshworks, a software company empowering the people who power business, announced its Summer ‘22 Product Launch – a collection of customer and employee engagement innovations to power smarter conversations everywhere. Continue reading Freshworks Summer ‘22 Product Launch Helps Companies Power Smarter Conversations
Tag Archives: Freshworks
New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications
Freshworks, a software company empowering the people who power business, released the findings of a global report, which found global IT professionals spend nearly a full work day each week (an average of 7 hours and 19 minutes) dealing with bloatware – unwanted, overly complicated SaaS add-ons and features that hinders productivity and causes frustration at work. Continue reading New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications
Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams
13th July 2020: Freshworks announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. Continue reading Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams
Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint
Freshworks, a global leader in customer engagement software announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions. Continue reading Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint
New Freshworks Study Finds Majority of Firms Want to Replace Their SaaS CRM Systems
Freshworks, the leading provider of cloud-based customer engagement software announced a new Forrester Consulting study, Riding The Next Wave in SaaS CRM, that found a majority of businesses are frustrated with their current SaaS customer relationship management (CRM) software and currently making plans to replace these solutions. Continue reading New Freshworks Study Finds Majority of Firms Want to Replace Their SaaS CRM Systems
Freshworks Launches Unified Marketplace Platform – the SaaS industry’s first fully integrated customer engagement platform
Freshworks, the leading provider of cloud-based customer engagement software, announced the launch of a unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Continue reading Freshworks Launches Unified Marketplace Platform – the SaaS industry’s first fully integrated customer engagement platform