Tag Archives: Genesys

Technology

Genesys Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide

Genesys®, the global leader in omnichannel customer experience (CX) and contact centre solutions has been named a Leader in the Gartner 2017 Magic Quadrant for Contact Center Infrastructure, Worldwide (1) and the vendor positioned furthest for “completeness of vision” for the ninth consecutive time. For the first time, Genesys has also achieved the highest placement overall for its “ability to execute.” Continue reading Genesys Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide →

Who's Buying What?

Gestcom Deploys Genesys Cloud Solution for Customer Engagement

Gestcom, an outsourced contact center provider, has deployed PureCloud by Genesys, a cloud-based customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Gestcom uses PureCloud by Genesys to operate its client contact center staffed with 100 agents, who provide customer service, technical support, and sales for diverse companies in industries ranging from retail, hospitality, automobile and media. Continue reading Gestcom Deploys Genesys Cloud Solution for Customer Engagement →

Technology, PCI Compliance

PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)

Genesys®, the global leader in omnichannel customer experience and contact center solutions, announced today that PureCloud by Genesys has achieved PCI DSS Service Provider Level 2 certification, the highest standard of consumer credit card security standards. Continue reading PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS) →

Product Launch, Technology

Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017

At the Enterprise Connect 2017 trade show, Genesys® is unveiling its expanded and re-branded Genesys Customer Experience Platform (booth #1906). The company will demonstrate three complementary product offerings—PureEngage, PureConnect, and PureCloud by Genesys— each targeted at different buyers and market segments. All offerings showcase new usability features that benefit both business users and contact centre agents. Continue reading Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017 →