At the Enterprise Connect 2017 trade show, Genesys® is unveiling its expanded and re-branded Genesys Customer Experience Platform (booth #1906). The company will demonstrate three complementary product offerings—PureEngage, PureConnect, and PureCloud by Genesys— each targeted at different buyers and market segments. All offerings showcase new usability features that benefit both business users and contact centre agents. Continue reading Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Tag Archives: Genesys
Genesys Asia Pacific Partners Recognised for Outstanding Achievements at APAC Partner Conference
Genesys® recognised its top performing partners during the annual Genesys APAC Partner conference held Feb. 20-22 at the Gold Coast, Australia. Continue reading Genesys Asia Pacific Partners Recognised for Outstanding Achievements at APAC Partner Conference
Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Silver Lining Solutions Ltd., a provider of industry-leading employee performance optimisation software and Genesys OEM partner. Continue reading Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering
Genesys Names Larry Katz as Chief Financial Officer
Genesys® has appointed Larry Katz as its new chief financial officer. Prior to joining Genesys, Katz held a variety of senior executive leadership positions at JP Morgan Chase, including chief administrative officer for the Chase Merchant Services division and CFO for the JP Morgan Treasury Services division. Continue reading Genesys Names Larry Katz as Chief Financial Officer