Medallia, the global leader in customer and employee experience, announced that Vitality, the health, life, car insurance and investments provider, successfully leveraged its customer experience platform to support its aim to help people live healthy and active lives. Continue reading Vitality leverages Voice of Customer to help customers better their lives
Tag Archives: Medallia
Swanson Health Products Chooses Medallia for Customer Experience
Medallia, the global leader in customer and employee experience, announced that Swanson Health Products has selected Medallia as its experience management platform of choice. Continue reading Swanson Health Products Chooses Medallia for Customer Experience
HelloFresh Partners with Medallia to Transform Contact Centre and Improve Customer Experience
Medallia, Inc., the global leader in customer and employee experience, announced that HelloFresh, the world’s leading integrated food solutions group, has selected Medallia to transform their contact centre experience. Continue reading HelloFresh Partners with Medallia to Transform Contact Centre and Improve Customer Experience
Medallia launches Frontline Engagement and Quality Management app on Salesforce AppExchange
Medallia, the global leader in customer and employee experience, announced its frontline engagement and quality management app is now available on the Salesforce AppExchange. This integration makes it seamless for brands to receive agent-level customer feedback in Salesforce to power service recovery, agent coaching, and quick resolution of customer issues. Continue reading Medallia launches Frontline Engagement and Quality Management app on Salesforce AppExchange
Medallia Acquires Mindful, the Global Leader in Contact Center Callback Technology
Medallia, Inc., the global leader in customer and employee experience, announced it has closed its acquisition of Mindful. Continue reading Medallia Acquires Mindful, the Global Leader in Contact Center Callback Technology
Telekom Srbija Utilizes Medallia to Improve Digital Customer Journey
Medallia, the global leader in customer and employee experience, announced Telekom Srbija, the leading internet, mobile and fixed telephony and multimedia services provider in Serbia, is now utilizing Medallia’s Digital Suite to improve their customer journey. Continue reading Telekom Srbija Utilizes Medallia to Improve Digital Customer Journey