Royal Jordanian (RJ) announced the launch of its new Voice of the Customer programme, powered by technology from Medallia, the global leader in customer and employee experience, and delivered by Kantar. Continue reading Royal Jordanian selects Medallia and Kantar to power new Voice of the Customer programme
Tag Archives: Medallia
Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia
Medallia, the global leader in customer and employee experience, announced that it has been selected to deliver Permanent TSB’s Voice of the Customer (VoC) and employee experience programs. Continue reading Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia
How a connected experience can drive business success
In this article, Medallia’s General Manager & SVP, UK&I and MEA, Eduardo Crespo looks at why capturing the customer experience across the organisation holistically, rather than separately within each department, results in a smoother customer journey and improved business results… Continue reading How a connected experience can drive business success
Medallia adds key executives to accelerate innovation and scalable growth
Medallia, the global leader in customer and employee experience, announced the addition of two new key executives, with Dan Madden named Chief Financial Officer and Robert Baca Chief Technology Officer. Continue reading Medallia adds key executives to accelerate innovation and scalable growth
Medallia Announces Partnerships to Enhance Agent Assistance for Customer Service
Medallia, the global leader in customer and employee experience, announced a new partnership with Cresta and expanded integrations with LivePerson and Five9. Continue reading Medallia Announces Partnerships to Enhance Agent Assistance for Customer Service
Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores
Medallia, the global leader in customer and employee experience, announced that Holiday Inn Club Vacations, a leading vacation ownership company, successfully leveraged Medallia to improve “Guest Love” scores for the brand’s customer support call centre to their highest levels ever. Continue reading Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores