NICE announced that it has implemented NICE Robotic Process Automation (RPA) solution for SBI Card to support its growth journey by streamlining operations and enhancing customer experience. NICE RPA is implemented to increase automation in the Indian card issuer’s operations and backend processes to manage repetitive, error prone tasks, thus freeing up employees to engage in value added services. Continue reading NICE Deploys Robotic Process Automation for SBI Card
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Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency
NICE announced that Thomas Cook, among the world’s leading travel companies, has implemented NICE Robotic Process Automation (RPA) in its United Kingdom-based operations. With the combination of attended and unattended automation, the company is improving customer experience, streamlining its back office, ensuring consistency across markets and saving millions in operational costs over a 24-month period. Continue reading Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency
Hyundai Capital America Adopts NICE Cloud Omnichannel Recording Platform to Improve Customer Experience
NICE announced that Hyundai Capital America has successfully deployed the NICE Engage platform for omnichannel interaction recording to support the auto finance company’s growth while enabling better service for its over 1.7 million retail customers. Continue reading Hyundai Capital America Adopts NICE Cloud Omnichannel Recording Platform to Improve Customer Experience
NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America’s Largest BPOs
NICE announced that its Desktop Automation solution has helped deliver significant annual savings via productivity improvements and error reductions to Liq, a leading provider of CRM and BPO solutions operating in Latin America’s telecom and financial services domains. Liq has also benefitted from 10 to 15 percent faster agent onboarding, 9 percent reduction of average handling time (AHT) as well as improved agent productivity and accuracy. Continue reading NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America’s Largest BPOs
NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres
NICE announced the release of the GDPR Compliance Centre, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact centre. The NICE solution streamlines the implementation of mechanisms for the adequate processing of private data recorded in order to achieve greater transparency. Continue reading NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres
NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company
NICE announced that Thomas Cook UK, one of the world’s leading leisure travel companies, has significantly improved employee and customer engagement, as well as operational efficiency, with their renewal and upgrade of NICE Workforce Management (WFM). Continue reading NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company