Sabio appoints Director of Dimension Data’s Customer Experience Business unit to head its APAC operation

Digital customer engagement technology specialist Sabio has appointed Harold Thng – previously Director of Dimension Data’s APAC Customer Experience Business Unit – as Managing Director of the company’s Asia Pacific operation, charged with driving Sabio’s next major phase of growth across the region.

Harold brings a track record of proven APAC communications business sales success to Sabio, having developed Jebsen & Jessen Communications – one of the South East Asia’s leading Avaya and Nice Systems partners – from a modest S$3 million turnover operation in 1988 to an S$70 million valuation prior to the business’ acquisition by Dimension Data Asia Pacific in 2016. Under his leadership, Jebsen & Jessen Communications’ Regional Business Unit expanded its operations across Singapore, Malaysia, Thailand, Indonesia, Philippines and Vietnam, growing to 300 people and clearly establishing itself as one of the region’s strongest Avaya Platinum partners.

“Geographical expansion is an important element in Sabio’s growth strategy, and we’re now looking to build on the strong progress Sabio has made in delivering transformational customer experience technology and managed service solutions to organisations across the APAC region,” commented Sabio’s Group CEO, Andy Roberts. “With a track record of success in building contact centre solutions market leadership businesses in both Singapore and Malaysia, Harold Thng clearly has an in-depth understanding of our target markets, and we look forward to building out our regional business as we address the growing demand for innovative global customer experience solutions across APAC.”

“Having developed what was widely recognised to be South East Asia’s leading contact centre systems integrator, I’m now delighted to be joining Sabio and tasked with replicating this success in the critical digital customer engagement space,” added Harold Thng. “Sabio has a particularly strong offering that combines distinctive digital transformation propositions with a proven global managed services capability, and I’m looking forward to working as part of the Sabio team to bring our offering to a broader mix of organisations across the region.”

“Sabio has a remarkable growth story and Avaya takes pride in being part of it, both today and in the future,” said Nidal Abou-Ltaif, President for Avaya International. “Our customers in the Asia Pacific region are investing in creating new and more relevant customer experiences, so it’s essential that forward-thinking Avaya partners such as Sabio continue to invest in the right team to deliver on the innovations that our customers are seeking.”

Before joining Jebsen & Jessen Communications, Harold Thng worked in a range of positions for Singapore Telecom where he played a lead role in the planning, evolution and growth of the country’s digital network. Harold has also served as chairperson of Avaya’s APAC Partner Advisory Council since 2012. In addition to his telecommunications career, he also spent 25 years serving with the Singapore Army Reserves, withdrawing from active service with the rank of Major.