PepsiCo announced plans to deploy Agentforce — the digital labour platform from Salesforce for bringing trusted, autonomous AI agents into the flow of work. Continue reading PepsiCo Leverages Salesforce’s Agentforce to Advance AI Agenda
Tag Archives: Salesforce
Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide
Salesforce, the world’s #1 CRM platform, is pleased to announce a new strategic partnership with Ferrari, focused on elevating the client experience, particularly through the deployment of its CRM technology for Ferrari sportscar clients and elevated through a marketing partnership with both Ferrari Hypercar and Ferrari Challenge Trofeo Pirelli motorsport activities. Continue reading Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide
Liberty Bank Selects Salesforce to Enhance and Personalize Customer Engagement
Liberty Bank, headquartered in Middletown, Connecticut, announced that it is expanding its relationship and investment with Salesforce, the #1 AI CRM, to help enable Liberty Bank to better connect with customers. Continue reading Liberty Bank Selects Salesforce to Enhance and Personalize Customer Engagement
Salesforce Signs Definitive Agreement to Acquire Tenyx
Salesforce has signed a definitive agreement to acquire Tenyx, a developer of AI-powered voice agents that create natural and engaging conversational experiences, transforming customer service. Continue reading Salesforce Signs Definitive Agreement to Acquire Tenyx
Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences
Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without pre-programmed scenarios, helping make customer service far more efficient. Continue reading Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences
New Salesforce-WhatsApp Integration Brings Marketing and Service Conversations Together
Salesforce has announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic, two-way conversations from a single WhatsApp number. Continue reading New Salesforce-WhatsApp Integration Brings Marketing and Service Conversations Together