Tag Archives: Salesforce

Salesforce Delivers the Next Generation of the World’s #1 Customer Service Platform

Salesforce introduced the next generation of Service Cloud, the #1 customer service platform. Built on the Salesforce Lightning component-based framework, companies can easily configure and set up Service Cloud for their organizations in a single day. With Lightning-Ready partner apps and Lightning App Builder for Service, companies can easily customize and extend Service Cloud. Continue reading Salesforce Delivers the Next Generation of the World’s #1 Customer Service Platform

Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business

Salesforce, the global leader in CRM, today announced that Airbus (EPA: AIR)—one of the largest aircraft manufacturers in the world with more than 130,000 employees—will deploy Salesforce Sales Cloud Einstein and Service Cloud Einstein as part of its global digital transformation strategy. Continue reading Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business

Salesforce Announces Strategic Agreement with Dell Technologies

Salesforce and Dell Technologies announced a strategic technology agreement. Extending the long-standing relationship between the two companies, Dell Technologies will expand the use of Salesforce’s market-leading sales, service, and marketing applications and CRM platform, which have been made smarter by Einstein artificial intelligence, to thousands of Dell Technologies employees worldwide, empowering them to deliver even greater customer success. Continue reading Salesforce Announces Strategic Agreement with Dell Technologies

Salesforce Delivers Salesforce Commerce Cloud, the Fastest Path to Unified Commerce

PRESS RELEASE: Salesforce delivered Salesforce Commerce Cloud, the fastest path to unified commerce. Commerce Cloud, based on Salesforce’s acquisition of Demandware, enables brands to provide personalized experiences for shoppers that span web, mobile, social and in-store. And now, as part of the world’s #1 CRM platform, brands can deliver completely unified experiences for customers that extend beyond commerce to include marketing, customer service and more. Continue reading Salesforce Delivers Salesforce Commerce Cloud, the Fastest Path to Unified Commerce

Nestlé Waters Teams Up with Salesforce to Launch Consumer Engagement Center

PRESS RELEASE: Nestlé Waters North America Inc. announced the launch of its digital Consumer Engagement Center in partnership with Salesforce, the Customer Success Platform and world’s #1 CRM company. The Consumer Engagement Center will be housed within the New York City offices of Salesforce in a unique, lab-like atmosphere. Continue reading Nestlé Waters Teams Up with Salesforce to Launch Consumer Engagement Center

GoSquared Revolutionizes its Customer Service with Salesforce Desk.com

PRESS RELEASE: Salesforce announced that GoSquared has been recognized with the Nucleus Research 2016 Technology ROI Award, for transforming its customer service and achieving a 1,624% return on investment (ROI) in just three weeks using Salesforce Desk.com. GoSquared offers real-time user-level analytics for sites and applications, and by deploying Desk.com, the out-of-the-box helpdesk for small businesses, was able to increase customer service efficiency and employee productivity. Continue reading GoSquared Revolutionizes its Customer Service with Salesforce Desk.com

Salesforce Announces Salesforce for Messenger Platform

PRESS RELEASE: Salesforce announced Salesforce for Messenger Platform—the latest innovation in its ongoing strategic partnership with Facebook. Together, the companies are empowering companies to engage their customers through dynamic experiences around products, brands and moments—all connected to their business. Continue reading Salesforce Announces Salesforce for Messenger Platform

Salesforce Delivers Field Service Lightning, Redefining Field Service for the Connected Era

PRESS RELEASE: Salesforce delivered Field Service Lightning, a new field service solution built for today’s connected world. Harnessing signals from connected devices and customer data from Salesforce, Field Service Lightning is a modern approach to field service that is built for mobile and the Internet of Things (IoT). Continue reading Salesforce Delivers Field Service Lightning, Redefining Field Service for the Connected Era

Salesforce Accelerates Innovation with Lightning, Unveils Product Strategy for Spring and Summer ‘16 Releases

PRESS RELEASE: Salesforce, the Customer Success Platform and world’s #1 CRM company, introduced the next generation of its Customer Success Platform, Salesforce Lightning, and previewed its product strategy for the first half of its current fiscal year. Continue reading Salesforce Accelerates Innovation with Lightning, Unveils Product Strategy for Spring and Summer ‘16 Releases

Salesforce Brings Together Desk.com and SalesforceIQ, Delivering Smarter Customer Service and Sales for SMBs

PRESS RELEASE: Salesforce announced a new integration between Desk.com and SalesforceIQ that delivers smarter customer service and sales for SMBs. Now, Desk.com, the all-in-one customer service app for fast-growing companies, and SalesforceIQ for Small Business, the easy, proactive and smart sales solution that provides an intelligent way for SMBs to close more deals, are coming together to supercharge service and sales teams. Continue reading Salesforce Brings Together Desk.com and SalesforceIQ, Delivering Smarter Customer Service and Sales for SMBs

Salesforce Launches Buy Button for Community Cloud, Transforming Every Community into a Place of Business

PRESS RELEASE: Salesforce announced that Community Cloud is now enabling companies to embed a buy button into online communities, a first among enterprise community solutions. The new e-commerce capabilities enable communities of customers to discover, research, discuss and buy products in a single location while introducing a new sales channel for companies. Continue reading Salesforce Launches Buy Button for Community Cloud, Transforming Every Community into a Place of Business

Salesforce Unveils Service for Apps—the Future of In-App Mobile Support

PRESS RELEASE: Salesforce announced Salesforce Service for Apps and the general availability of Salesforce SOS. With Salesforce Service for Apps, powered by the Service Cloud, any company can now easily embed multi-channel customer service — including live video chat with a customer service agent — directly into mobile apps, giving customers an instant, contextual and connected experience. Continue reading Salesforce Unveils Service for Apps—the Future of In-App Mobile Support

Salesforce Unveils Service Cloud Intelligence Engine—Fueling Smarter Customer Service for the Connected World

PRESS RELEASE: Salesforce, the Customer Success Platform and world’s #1 CRM company unveiled Salesforce Service Cloud Intelligence Engine—an added layer of intelligence in the Service Cloud that fuels smarter customer service with data science. Everything is getting smarter—self-driving cars, thermostats that learn optimal temperature settings and fitness trackers that monitor heart rates—leading to a world where more than 75 billion connected devices empower consumers to connect and engage like never before. Continue reading Salesforce Unveils Service Cloud Intelligence Engine—Fueling Smarter Customer Service for the Connected World