Salesforce, the global leader in CRM announced Salesforce Customer 360, a new way for companies to connect Salesforce apps and deliver unified cross-channel customer experiences. Core to Salesforce’s vision for the Customer Success Platform, Customer 360 will help companies move beyond an app- or department-specific view of each customer by making it easier to create a single, holistic customer profile to inform every interaction. Continue reading Introducing Salesforce Customer 360 — Unify the Customer Experience on the World’s #1 CRM Platform
Tag Archives: Salesforce
AMC Technology Announces Launch of New Cloud Solution, DaVinci for Salesforce
AMC Technology, a leading customer service integration platform provider, is launching its newest product, DaVinci for Salesforce. DaVinci is a flexible cloud-based contact centre solution that scales to fit the needs of any organization. Continue reading AMC Technology Announces Launch of New Cloud Solution, DaVinci for Salesforce
State Farm Collaborates with Salesforce to Transform Customer Experience and Empower Customers to Communicate on Their Terms
Salesforce, the global leader in CRM, announced that State Farm—the largest provider of auto and home insurance in the United States—selected a number of Salesforce products to deliver engaging, intelligence-driven customer experiences across every State Farm touch point. Continue reading State Farm Collaborates with Salesforce to Transform Customer Experience and Empower Customers to Communicate on Their Terms
Say Hello to Einstein Voice: Salesforce Ushers in New Era of Conversational CRM
Salesforce, the global leader in CRM, today announced Einstein Voice, a new platform service that brings the power of voice to millions of Salesforce users. With Einstein Voice, any user will be able to talk to Salesforce, opening up new possibilities for employees to work smarter and connect with their customers in engaging new ways. Continue reading Say Hello to Einstein Voice: Salesforce Ushers in New Era of Conversational CRM
Michelin Transforms Customer Experiences with Salesforce
Salesforce, the global leader in CRM, announced that Michelin—one of the largest tire manufacturers in the world—is using Salesforce to reinvent its customer, partner and employee engagement experiences. Continue reading Michelin Transforms Customer Experiences with Salesforce
Salesforce Introduces myEinstein, Empowering Everyone to Build Custom AI-Powered Apps
Salesforce announced myEinstein, powerful machine learning platform services that enable admins and developers of all skill levels to build custom AI apps across Salesforce with clicks, not code. Now every Trailblazer—the hundreds of millions of individuals using Salesforce to drive innovation, transform their companies and grow their careers—are armed with the tools they need to deliver smarter and more personalized customer experiences. Continue reading Salesforce Introduces myEinstein, Empowering Everyone to Build Custom AI-Powered Apps