Capita has expanded its relationship with ServiceNow, the leading digital workflow company, to further embed the technology company’s services to help drive even better service outcomes for clients. Continue reading Capita expands global relationship with ServiceNow
Tag Archives: ServiceNow
ServiceNow expands generative AI capabilities
ServiceNow, the leading digital workflow company making the world work better for everyone, announced expanded generative AI capabilities, case summarization and text‑to‑code, to drive speed, productivity, and value for customers. Continue reading ServiceNow expands generative AI capabilities
ServiceNow introduces Now Assist for Virtual Agent
ServiceNow, the leading digital workflow company making the world work better for everyone, announced its newest generative AI solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self‑service. Continue reading ServiceNow introduces Now Assist for Virtual Agent
BT partners with ServiceNow to simplify contact centre transformation
BT announced a new era in its partnership with ServiceNow, the leading digital workflow company that makes the world work better for everyone, with plans to launch a turnkey, contact-centre-as-a-service (CCaaS) package integrating digital workflows, global communications and a cloud-hosted contact centre platform. Continue reading BT partners with ServiceNow to simplify contact centre transformation
ServiceNow and Others Collaborate With UN Refugee Agency to Establish Contact Centre for Ukraine War Refugees
UNHCR, the UN Refugee Agency, with the support of the United Nations International Computing Centre (UNICC), has partnered with industry experts ServiceNow, British Telecom (BT), and Thirdera (formerly Silverstorm Solutions) to set up a regional contact centre (RCC) for refugees fleeing the ongoing war in Ukraine. Continue reading ServiceNow and Others Collaborate With UN Refugee Agency to Establish Contact Centre for Ukraine War Refugees
ServiceNow Releases New Solutions to Digitize Today’s Most Pressing Workplace Productivity Challenges
ServiceNow announced new solutions to help digitize today’s most pressing workplace productivity challenges. Continue reading ServiceNow Releases New Solutions to Digitize Today’s Most Pressing Workplace Productivity Challenges