Tag Archives: Tata Communications

Partnerships

Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement

Tata Communications announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra’s AI-powered Customer Interaction Suite with NiCE’s industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences. Continue reading Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement →

Technology

Tata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys

Tata Communications, a leading global communications technology player, announced the launch of its Voice AI platform powered by Agentic AI — an industry first speech-to-speech customer engagement solution offering instant decision making, multilingual fluency, and sub 500 milliseconds latency performance. Continue reading Tata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys →

Who's Buying What?

Singapore Airlines partners with Tata Communications to enhance customer experience for their discerning customers

Tata Communications, a global digital ecosystem enabler and Singapore Airlines Limited (SIA), the national carrier of Singapore, announced a multi-year agreement to transform the airlines communications and collaboration tools to enhance employee productivity and boost user experience. Continue reading Singapore Airlines partners with Tata Communications to enhance customer experience for their discerning customers →