Parloa, a leader in Agentic AI for customer experience, announced an integration with Verint, the CX Automation Company™, between Parloa’s AI Agent Management Platform (AMP) and Verint’s CX Automation Platform. Continue reading Parloa Integrates with Verint Open Platform to Power the Future of Customer Service
Tag Archives: Verint
Verint Expands Global Innovation Centre in India
Verint, The CX Automation Company™, announced that its Global Innovation Center (GIC) in Bangalore, India, is expanding, marking a significant milestone in Verint’s commitment to innovation and growth. Continue reading Verint Expands Global Innovation Centre in India
Verint Announces New and Unique CX/EX Scoring Bot
Verint® announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead of lagging indicators provided by customer and employee surveys. Continue reading Verint Announces New and Unique CX/EX Scoring Bot
Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX
Verint®, The CX Automation Company™, announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s market-leading Agent Copilot Bots. Continue reading Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX
Leading Hotel Brand increases Self-Service containment by 60% across more than 10 Million Customer Interactions Annually with Verint Bots
Verint® announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform. Continue reading Leading Hotel Brand increases Self-Service containment by 60% across more than 10 Million Customer Interactions Annually with Verint Bots
Verint Coaching Bot helps contact centre agents increase sales by 48%
Verint® announced that a multinational bank is using the Verint Coaching Bot to help contact centre agents improve up-sell close rates. Continue reading Verint Coaching Bot helps contact centre agents increase sales by 48%