Verint® introduced Verint Enterprise Experience Management (XM) which offers powerful new capabilities to seamlessly deliver experience insights at scale across a brand’s customer touchpoints. Continue reading Verint Enterprise Experience Management Consolidates Customer Listening Posts and Unifies Unstructured Data Across the Enterprise
Tag Archives: Verint
Verint Da Vinci AI Leverages the Latest Artificial Intelligence Innovations
Verint® introduced more Verint Da Vinci™ AI capabilities to enable faster time-to-value, enrich business processes, and augment the human workforce. Continue reading Verint Da Vinci AI Leverages the Latest Artificial Intelligence Innovations
Verint Launches Open CCaaS Platform Offering Freedom and Flexibility to Future Proof the Contact Centre
Verint® will demonstrate its Open Contact Center as a Service (CCaaS) platform at Engage 2023 customer conference, the industry’s premier customer engagement event in Las Vegas. Continue reading Verint Launches Open CCaaS Platform Offering Freedom and Flexibility to Future Proof the Contact Centre
Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI
Verint® announced that advanced capabilities for Verint Intelligent Virtual Assistant™ (IVA) will be available on April 19 and deliver a conversation design platform that enables teams to design, deploy, and improve IVAs faster, collaboratively and at scale. Continue reading Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI
Verint Expands Customer Engagement Platform with Appointment Scheduling Capabilities from Qudini
Verint® announced the expansion of the Verint Customer Engagement Platform with technology acquired from Qudini, a provider of appointment scheduling solutions, to help brands increase profitability and productivity while driving customer loyalty. Continue reading Verint Expands Customer Engagement Platform with Appointment Scheduling Capabilities from Qudini
IPI partners with Verint to deliver workforce engagement innovation
IPI, the contact centre specialist, announced that it has partnered with Verint® to deliver a new and complete enterprise-grade Workforce Engagement (WFE) solution portfolio to its clients. Continue reading IPI partners with Verint to deliver workforce engagement innovation