Verint®, The CX Automation Company™, continues to see contract wins and ground-breaking customer results for the new Verint TimeFlex Bot. Continue reading Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Tag Archives: Verint
Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Verint® announced an eight-digit order from one of the world’s largest retailers to increase CX automation in their contact centre. Continue reading Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Talkdesk announces a deepening partnership with Verint
Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, announced an expanded partnership with Verint® to provide automated workforce management (WFM) to contact centres with a new Verint Workforce Management™ for Talkdesk offering. Continue reading Talkdesk announces a deepening partnership with Verint
Verint Open Platform Expands Integration with Webex by Cisco
Verint® announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center. Continue reading Verint Open Platform Expands Integration with Webex by Cisco
Verint TimeFlex Bot Leverages AI to Revolutionize Contact Centre Agent Scheduling
Verint® announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact centre, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors. Continue reading Verint TimeFlex Bot Leverages AI to Revolutionize Contact Centre Agent Scheduling
New Survey: AI Dominating Customer Engagement Automation Strategies
A new Verint study reveals only 10 percent of contact centre leaders believe telephony will have an impact on CX automation over the next 12 months while 53% indicated AI and 23% said digital channels will be the driving forces behind their CX automation efforts. Continue reading New Survey: AI Dominating Customer Engagement Automation Strategies