Tag Archives: Verint

Global Study by Verint Finds Higher Attrition Among Digital Consumers

PRESS RELEASE: A study from Verint® shows a 7% drop in customer retention compared to a similar survey conducted one year ago. This latest large-scale study of more than 24,000 consumers in 12 countries across nine industry sectors—conducted in partnership with Opinium Research LLC—found that consumers who prefer to do business through digital channels are more likely to swap providers than those that engage with businesses though human touch interactions, such as those that take place by phone via the contact centre or in-store. Continue reading Global Study by Verint Finds Higher Attrition Among Digital Consumers

CreditEase Boosts Customer Experiences with Verint Customer Engagement Optimization Solutions

PRESS RELEASE: Verint® announced that CreditEase—a leading FinTech company in China, specializing in small business and consumer lending as well as wealth management for high net worth and mass affluent investors—is leveraging Verint Speech Analytics™, along with Call Recording™ and Quality Management™, to support the transformation of its customer engagement platform. Continue reading CreditEase Boosts Customer Experiences with Verint Customer Engagement Optimization Solutions

Verint Mobile Work View Extends Employee Engagement Capabilities on Mobile Devices

PRESS RELEASE: Verint® Systems announced the availability of its new Mobile Work View™ solution, an app that further extends common work activities across devices—from desktops to smartphones—enabling employees to access workplace information anytime, anywhere. These changes include integrating “bring your own device” (BYOD) and mobile apps in the workplace. Continue reading Verint Mobile Work View Extends Employee Engagement Capabilities on Mobile Devices

Verint Awarded Multiple Honors for Customer Engagement Optimization Solutions

PRESS RELEASE: Verint® announced that its Customer Engagement Optimization™ portfolio has received a series of industry awards. These honors reinforce the growing importance and impact of solutions that help enhance customer and employee engagement, heighten loyalty and experiences, improve efficiency and reduce risk. Continue reading Verint Awarded Multiple Honors for Customer Engagement Optimization Solutions

Verint Announces Acquisition of OpinionLab

PRESS RELEASE: Verint® Systems announced that it has extended its Customer Engagement Optimization™ portfolio through its acquisition of OpinionLab®, a leader in continuous voice of the customer listening solutions that drive smarter, real-time digital engagement. OpinionLab solutions are used by world-leading brands to optimize web and mobile customer experiences and engagement. Continue reading Verint Announces Acquisition of OpinionLab

Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

PRESS RELEASE: Five9 and Verint® Systems announced a new partnership in which Five9 will resell the complete Verint Enterprise Workforce Optimization™ (WFO) suite in the cloud. Verint Enterprise Workforce Optimization is now being offered as an integral part of the Five9 portfolio, fully integrated and deployed alongside the award-winning Five9 cloud Virtual Contact Center. Continue reading Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

Forrester and Verint Partner to Deliver Unprecedented Actionable Intelligence for Customer Experience Leaders

PRESS RELEASE: Research and advisory firm Forrester and Verint® Systems announced a partnership designed to provide a holistic approach to customer experience (CX) measurement and management. The partnership combines Forrester’s Customer Experience Index (CX Index™) methodology, benchmark data and engagement program with Verint Enterprise Feedback Management™ (EFM) to create a single source for organizations to collect, analyze and act on benchmark data. Continue reading Forrester and Verint Partner to Deliver Unprecedented Actionable Intelligence for Customer Experience Leaders

Leading Hotel and Casino Developer Implementing Verint Customer Engagement Optimization Solutions to Enhance Customer Experiences and Compliance

PRESS RELEASE: Verint® announced that a U.S.-based hotel and casino developer is implementing its workforce optimization solutions to heighten customer service and experiences and advance its ability to secure sensitive and private customer data. Among the Verint software being deployed are call recording, encryption management, desktop and process analytics, workforce management and performance management. Continue reading Leading Hotel and Casino Developer Implementing Verint Customer Engagement Optimization Solutions to Enhance Customer Experiences and Compliance

North Lanarkshire Council Boosts Digital Citizen Service and Engagement Outcomes with Verint Solution

PRESS RELEASE: Verint® announced that North Lanarkshire Council has improved its digital service for citizens and businesses, and enhanced back-office efficiency, using Verint’s digital first engagement management solution. Bordering the city of Glasgow, with a population exceeding 338,000, North Lanarkshire Council receives high volumes of contact from its residents. It currently takes more than 700,000 calls per year to its contact centre and over 16 million calls per year to its back office. Continue reading North Lanarkshire Council Boosts Digital Citizen Service and Engagement Outcomes with Verint Solution

New Global Study from Verint Reveals Customer Service and Channel Preferences of More Than 24,000 Consumers Across 12 Countries

PRESS RELEASE: The results of a large-scale study of more than 24,000 consumers in 12 countries published by Verint® with support from Opinium Research LLC, and research and advisory firm IDC, identifies a tipping point between digital and traditional customer service. Continue reading New Global Study from Verint Reveals Customer Service and Channel Preferences of More Than 24,000 Consumers Across 12 Countries