Tag Archives: Verint

Verint Awarded Multiple Honors for Customer Engagement Optimization Solutions

PRESS RELEASE: Verint® announced that its Customer Engagement Optimization™ portfolio has received a series of industry awards. These honors reinforce the growing importance and impact of solutions that help enhance customer and employee engagement, heighten loyalty and experiences, improve efficiency and reduce risk. Continue reading Verint Awarded Multiple Honors for Customer Engagement Optimization Solutions

Verint Announces Acquisition of OpinionLab

PRESS RELEASE: Verint® Systems announced that it has extended its Customer Engagement Optimization™ portfolio through its acquisition of OpinionLab®, a leader in continuous voice of the customer listening solutions that drive smarter, real-time digital engagement. OpinionLab solutions are used by world-leading brands to optimize web and mobile customer experiences and engagement. Continue reading Verint Announces Acquisition of OpinionLab

Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

PRESS RELEASE: Five9 and Verint® Systems announced a new partnership in which Five9 will resell the complete Verint Enterprise Workforce Optimization™ (WFO) suite in the cloud. Verint Enterprise Workforce Optimization is now being offered as an integral part of the Five9 portfolio, fully integrated and deployed alongside the award-winning Five9 cloud Virtual Contact Center. Continue reading Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

Forrester and Verint Partner to Deliver Unprecedented Actionable Intelligence for Customer Experience Leaders

PRESS RELEASE: Research and advisory firm Forrester and Verint® Systems announced a partnership designed to provide a holistic approach to customer experience (CX) measurement and management. The partnership combines Forrester’s Customer Experience Index (CX Index™) methodology, benchmark data and engagement program with Verint Enterprise Feedback Management™ (EFM) to create a single source for organizations to collect, analyze and act on benchmark data. Continue reading Forrester and Verint Partner to Deliver Unprecedented Actionable Intelligence for Customer Experience Leaders

Leading Hotel and Casino Developer Implementing Verint Customer Engagement Optimization Solutions to Enhance Customer Experiences and Compliance

PRESS RELEASE: Verint® announced that a U.S.-based hotel and casino developer is implementing its workforce optimization solutions to heighten customer service and experiences and advance its ability to secure sensitive and private customer data. Among the Verint software being deployed are call recording, encryption management, desktop and process analytics, workforce management and performance management. Continue reading Leading Hotel and Casino Developer Implementing Verint Customer Engagement Optimization Solutions to Enhance Customer Experiences and Compliance

North Lanarkshire Council Boosts Digital Citizen Service and Engagement Outcomes with Verint Solution

PRESS RELEASE: Verint® announced that North Lanarkshire Council has improved its digital service for citizens and businesses, and enhanced back-office efficiency, using Verint’s digital first engagement management solution. Bordering the city of Glasgow, with a population exceeding 338,000, North Lanarkshire Council receives high volumes of contact from its residents. It currently takes more than 700,000 calls per year to its contact centre and over 16 million calls per year to its back office. Continue reading North Lanarkshire Council Boosts Digital Citizen Service and Engagement Outcomes with Verint Solution

New Global Study from Verint Reveals Customer Service and Channel Preferences of More Than 24,000 Consumers Across 12 Countries

PRESS RELEASE: The results of a large-scale study of more than 24,000 consumers in 12 countries published by Verint® with support from Opinium Research LLC, and research and advisory firm IDC, identifies a tipping point between digital and traditional customer service. Continue reading New Global Study from Verint Reveals Customer Service and Channel Preferences of More Than 24,000 Consumers Across 12 Countries

QVC Japan Ltd. Leverages Verint Solutions to Enhance Quality Assurance and the Customer Experience

PRESS RELEASE: Verint® announced that QVC Japan Ltd., a leading Japanese television shopping channel company, is leveraging Verint Workforce Optimization™ in its in-country contact centers to drive operational improvements, as well as enhance the quality of calls and productivity of its customer service agents. QVC is also using and benefitting from Verint Speech Analytics™, which continues to play an important role in its focus on customer engagement. Continue reading QVC Japan Ltd. Leverages Verint Solutions to Enhance Quality Assurance and the Customer Experience

WorkFlex Solutions and Verint Announce Technology Relationship

PRESS RELEASE: WorkFlex Solutions LLC, an industry leader in intelligent empowerment solutions for contact centers, and Verint® announced a technical relationship that provides advanced integration between the Verint Enterprise Workforce Management™ (WFM) and WorkFlex Intelligent Intraday Automation® solutions. Continue reading WorkFlex Solutions and Verint Announce Technology Relationship

Insurance Specialist Admiral Group Drives Improvements in Customer Engagement Quality with Verint Solutions

PRESS RELEASE: Verint® announced that one of the UK’s largest car insurance providers, Admiral Group, has gained new levels of customer insight leveraging Verint Speech Analytics™, alongside its Verint Quality Management™ (QM) and Call Recording™ solutions. Using the integrated recording and speech engine to capture and analyse inbound and outbound calls, Admiral Group continues to gain a deeper understanding of the customer journey to identify training needs, improve operational efficiencies, and ultimately deliver an enhanced customer experience. Continue reading Insurance Specialist Admiral Group Drives Improvements in Customer Engagement Quality with Verint Solutions

Sabio partners welcome major investment in customer engagement technology specialist

Sabio’s key technology partners – Avaya, Verint and Nuance – have welcomed the company’s recent £50 million pound investment from Lyceum Capital, along with the news that Lyceum has committed a further £30 million of available funding to help Sabio augment its ambitious organic growth plans with a number of targeted acquisitions. Continue reading Sabio partners welcome major investment in customer engagement technology specialist

Verint Customer Engagement Optimization Solutions to Help Global Container Shipping Company Achieve Resource Management Goals

Verint LogoPRESS RELEASE: Verint® announced that a global container shipping company is implementing its Enterprise Workforce Management™ software, including Desktop and Process Analytics™ and Performance Management™. The organization will leverage these technologies in its global service centers, which handle processing work, to help drive operational excellence across its back-office operations. Continue reading Verint Customer Engagement Optimization Solutions to Help Global Container Shipping Company Achieve Resource Management Goals

Global Healthcare Diagnostics Company Extends Investment and Implements Verint Workforce Optimization Across Contact Center and Back-Office Operations

PRESS RELEASE: Verint® announced that a leading global healthcare diagnostics company extended its investment in and is deploying key Verint Workforce Optimization™ solutions, including workforce management and desktop analytics across multiple departments in its organization. Continue reading Global Healthcare Diagnostics Company Extends Investment and Implements Verint Workforce Optimization Across Contact Center and Back-Office Operations