Vonage has unveiled new research that shows businesses have technology gaps that prevent them from making meaningful connections with customers. After two years of nonstop digital transformation among businesses, only 45% of consumers are “very satisfied” with the way they connect with companies, revealing opportunities to enhance digital transformation efforts with omnichannel communications channels, artificial intelligence (AI)-driven capabilities, and more. Continue reading New Study Reveals That Consumers Want Digital Interactions With Brands to Feel More Like Personal Conversations
Tag Archives: Vonage
Vonage Applauded by Frost & Sullivan for Its Fully Integrated API, Unified and Contact Centre Communications-as-a-service Platform, and Competitive Strategy
Frost & Sullivan has recognized Vonage with the 2022 North American Competitive Strategy Leadership Award for its API-led business communications solutions. Continue reading Vonage Applauded by Frost & Sullivan for Its Fully Integrated API, Unified and Contact Centre Communications-as-a-service Platform, and Competitive Strategy
Vonage partners with Arsaga Partners
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, partners with Arsaga Partners, a Tokyo-based company that specializes in developing and designing apps and web services, to deliver comprehensive, customized technology solutions to innovative businesses throughout Japan. Continue reading Vonage partners with Arsaga Partners
Vonage Launches AI Studio
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched Vonage AI Studio, a low code/no code tool to design, create and deploy customer engagement solutions that operate in natural language using artificial intelligence (AI). Continue reading Vonage Launches AI Studio
Vonage Contact Centre chosen by Barry Callebaut Group
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Barry Callebaut, one of the world’s leading manufacturers of high-quality chocolate and cocoa products, has selected the Vonage Contact Center (VCC) for Salesforce solution to help optimise customer communications and enhance its operations. Continue reading Vonage Contact Centre chosen by Barry Callebaut Group
Log Build Chooses Vonage to Enhance Customer Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is enabling Japan-based construction tech company Log Build to seamlessly engage with its customers via high-quality live video calls that encourage collaboration on operations and services to enhance the customer experience. Continue reading Log Build Chooses Vonage to Enhance Customer Experience