Webhelp bolsters global exec team naming Monti Becker Kelly Senior VP of Global Clients

Webhelp, a leading global customer experience (CX) BPO player, announces the appointment of CX industry leader Monti Becker Kelly as Senior VP, Global Accounts, to enable Webhelp’s clients to derive value from their CX initiatives, and support on strategy, innovation and cost optimization.

Webhelp operates in 60 countries across over 200 locations, providing services in over 80 languages and employing over 120,000 employees.

Based in the US, Becker Kelly brings 25 years of expertise helping leading global brands across sectors including finance, retail, and technology to deliver BPO services including customer care, technical support, sales and digital transformation programs. Prior to joining Webhelp, Becker Kelly was Senior Vice President of Customer Engagement and Strategic Accounts at [24]7.ai, after senior roles at Sitel, Teleperformance, and Convergys.

At Webhelp Becker Kelly will be tasked with driving the growth and supporting strategies for existing global clients to give customers best-in-class CX, helping them to meet and anticipate their customer needs in a fast-moving and challenging economic environment.

Becker Kelly has been at the forefront of some of the most notable initiatives in CX innovation and service delivery with top Fortune 500 brands. Her extensive client management and leadership experience combined with her strong understanding of clients’ global business imperatives will enhance their global customer experience delivery.

Becker Kelly serves on the Board of Directors for Women Executives for Community Service and is on the Diversity & Inclusion Task Force for PACE, Professional Association for Customer Engagement. She is a member of the National Coalition of 100 Black Women and has led key initiatives focused on elevating women and young girls in leadership in business and technology. Widely recognized for her work in DE&I globally by Oprah.com and Forbes.com, Becker Kelly is a published author on topics such as CX, Work-From-Home, and women in leadership.

Paul Danter, Chief Growth Officer, North America at Webhelp, said, “Monti has a proven track record of delivering growth for clients through strategic CX transformation, and her impact will be felt by our clients and teams around the world. In addition to her CX background, she is a leading voice on diversity and inclusion. Becker Kelly will champion our people-first commitment that focuses on creating a safe, equitable, and inclusive workplace for our people.”

Monti Becker Kelly, Senior VP, Global Accounts, said, “I’m looking forward to building on the impressive success already achieved by the Webhelp team as more brands embrace the power of CX to deliver rapid growth and sustainable value. With our innovative, tech-empowered approach to creating game-changing customer journeys, I’m excited about the future opportunity to inspire clients around the world.”

Jean-Baptiste Decaix, Chief Client Officer at Webhelp, added, “Monti’s impact on clients, at a global level, will be quickly felt, as she drives best-practice approaches to CX strategy, leveraging Webhelp’s international footprint to help address global client needs as they begin, or advance, their CX transformation. We’re thrilled to bring her on board, and given her particular experience across EMEA, APAC and LATAM markets, she’ll be a real asset to the team. We can’t wait to see her tackle the unique challenges clients are facing and identify the opportunities that can transform their businesses.”

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