Webhelp and Concentrix Corporation announced they have entered into exclusive negotiations to combine in a transaction valuing Webhelp at approximately $4.8 billion, including net debt.
This transaction will create a leading global customer experience provider, crystallizing the ambition of the two groups to play a major role in the CX industry and further accelerate their respective development.
Webhelp and Concentrix have both experienced exceptional growth over the past two decades, and want to enhance the strong complementarity of their offers and expertise to expand the breadth and global reach of high-value services and digital capabilities. The complementary global presence will provide a homogeneous services offering to all international clients.
Chris Caldwell, President and CEO of Concentrix, will lead the combined organization. Olivier Duha, co-founder and CEO of Webhelp, will serve as Vice-Chairman of the board of directors, and will ensure the integration of the two groups alongside the CEO. The leadership team will consist of members of both the Concentrix and Webhelp leadership teams.
Through receiving cash and shares of Concentrix, Webhelp’s shareholders will become shareholders of the combined entity. GBL, represented by Nicolas Gheysens at Concentrix board of directors, and Frédéric Jousset, co- founder of Webhelp, have expressed their confidence in the full potential of the new group and become significant shareholders of the combined entity. The new entity will remain listed on NASDAQ.
Webhelp’s headquarters in Paris are expected to become the hub of the European activities of the new group.. The transaction will be presented to the employee work councils for information and consultation, and will be subject to the approval of the regulatory authorities. The transaction represents a significant development opportunity for employees and does not reveal any significant risk of redundancy.
Webhelp and Concentrix are highly committed to ambitious ESG programs and impact strategies that are fully integrated into their business models, as highlighted by the hundreds of awards for ESG and employee environment, well-being, diversity, and engagement earned over the recent years. Both companies will pool their resources to further expand this ESG reach.
Olivier Duha, Co-founder and CEO of Webhelp: “This combination constitutes a unique strategic opportunity for all of our teams and clients. Thanks to a remarkable complementarity, we will continue to offer our clients the most innovative technologies and solutions in terms of customer experience and related services. The combination with Concentrix is a new stage in the development of Webhelp and meets three objectives: create a global group and leader on all continents, acquire an unequalled capacity to invest, and attract talent and experts in new technologies including artificial intelligence and customer experience. This strategic step is giving birth to a new leader, and is made possible thanks to the remarkable work of our c.125,000 employees worldwide.”
Ian Gallienne, CEO at Groupe Bruxelles Lambert (“GBL”), a majority stakeholder in Webhelp since 2019, said, “Following the remarkable development of Webhelp since our investment in 2019, GBL is looking forward to being part of the continued success and growth story that lies ahead. The combined entity will be a leading and transformative force in the marketplace, positioned to create substantial value for all stakeholders.”
Frédéric Jousset, Co-founder of Webhelp: “I’m very happy with this new step for Webhelp.”
Chris Caldwell, President and CEO of Concentrix: “We are honored and excited to join forces with Webhelp, a recognized and game-changing leader in Europe, Latin America, and Africa. As we embark on this exciting new journey together, our shared culture, values, and fanatical focus on people and the success of our valued clients will greatly enhance the value we deliver to our clients around the world, and fast track further growth and revenue diversification. With our combined strengths, we will be uniquely positioned to redefine the industry and design, build and run the future of CX.”
Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game- changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end- to-end partner across all B2C and B2B customer journeys. 120,000+ passionate employees across 58 countries thrive on making a difference for the world’s most exciting brands. Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.
For more information on Webhelp, visit webhelp.com.
Groupe Bruxelles Lambert (“GBL”) is an established investment holding company, with over sixty years of stock exchange listing and a net asset value of €17.8bn at the end of December 2022. As a leading and active investor in Europe, GBL focuses on long-term value creation with the support of a stable family shareholder base.
As a responsible company and investor, GBL perceives ESG factors as being inextricably linked to value creation.
GBL aims to grow its diversified high-quality portfolio of listed, private and alternative investments.
GBL is focused on delivering meaningful growth by providing attractive returns to its shareholders through a combination of growth in its net asset value, a sustainable dividend and share buybacks.
GBL is listed on Euronext Brussels (Ticker: GBLB BB; ISIN code: BE0003797140) and is included in the BEL20 index. www.gbl.be
We’re Concentrix (Nasdaq: CNXC), a leading global provider of customer experience (CX) solutions and technology. We Reimagine everything CX to improve business performance for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX for over 130 Fortune Global 500 and 125 new economy clients. Whether it’s a specific solution or the whole end-to-end journey, we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 40 countries and 6 continents, we provide services across key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Location: Virtually Everywhere.
Visit www.concentrix.com to learn more.