PRESS RELEASE: A new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, revealed consumers are confused about what artificial intelligence (AI) really does and have misplaced fears that inhibit them from using AI-based technology. These findings appear to clash with how the UK government wants to make the UK a world leading industrial centre for AI research and development. However, these fears are eased once consumers gain first hand AI experience – which ironically many enjoy today without even realising it. Continue reading New Research Reveals Deep Consumer Confusion About Artificial Intelligence
Daily Archives: April 4, 2017
Dimension Data launches 2017 Global Customer Experience Benchmarking Report
PRESS RELEASE: Organisations around the world are failing to implement effective digital strategies. As a result their customer experience (CX) solutions are becoming disjointed, and digital is not displacing traditional phone interactions at the speed that their customers are demanding. Continue reading Dimension Data launches 2017 Global Customer Experience Benchmarking Report
Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile payment environments
Intelecom has established a new company Puzzel, that combines the group’s contact centre, mobile messaging and payments solutions to support growing customer demand in rapidly changing communication environments. The new company offers solutions to improve customer interactions and streamline payment processes across multiple channels and devices. Continue reading Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile payment environments
Business Systems wins Compliance Project of the Year award
PRESS RELEASE: Business Systems (UK) Ltd, leading compliance and performance optimisation solutions provider, announced that it has won the ‘Compliance Project of the Year’ award at the FStech Awards 2017. Continue reading Business Systems wins Compliance Project of the Year award
CallidusCloud Positioned as a Leader in Gartner’s 2017 Magic Quadrant for Sales Performance Management
PRESS RELEASE: Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions, has been positioned highest for ability to execute and furthest for completeness of vision, placing it in the leaders quadrant of the Gartner Inc. Magic Quadrant for Sales Performance Management. Continue reading CallidusCloud Positioned as a Leader in Gartner’s 2017 Magic Quadrant for Sales Performance Management
Coveo positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines
PRESS RELEASE: Gartner, a research and advisory firm, released its much anticipated Magic Quadrant for Insight Engines earlier this week. The report evaluates 13 providers of Insight Engines, each assessed based upon both their completeness of vision and ability to execute. Coveo, a provider of AI-powered search and recommendations solutions, has been positioned as the highest for execution and furthest for innovation leader in the leaders quadrant. Continue reading Coveo positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines