Noble Secure Payment Assist Enhances the Customer Experience with Compliant Agent-Assisted Transactions

Noble Systems, a global leader in omnichannel contact center technology solutions introduces Noble® Secure Payment Assist, a new tool for safeguarding sensitive customer data while improving the customer experience.

Contact Centre CLUB

Securing credit card and payment information is critical, and improving data security for consumers is a leading initiative throughout the industry. Noble Secure Payment Assist utilizes Noble’s patented technologies for agent-assisted transactions to help manage payments in a protected environment. Using automated tools with touch-tone and data masking, organizations can eliminate PCI scope, reduce the risk of fraud and theft, lower costs, improve agent workflows, and create a better customer experience.

Chris Hodges, Noble’s Senior VP Sales and Marketing, said, “While data security is mandatory for PCI Compliance, it’s also an integral part of the customer experience. Consumers want to have the peace of mind that the companies they do business with are safeguarding their sensitive data. Secure Payment Assist allows contact centers to manage customer payments for collections, sales, and services safely and efficiently, while providing the convenience of having an agent on the line to provide assistance if needed.”

With Secure Payment Assist, agents stay engaged with the customer during and after the payment transaction, but the credit card data is never exposed. Agents do not hear or see the data, it is not stored in the system nor captured in the audio or video recording. Secure Payment Assist is available as part of Noble’s premise and cloud-based solutions.