The Universities and Colleges Admissions Service (UCAS) working in partnership with Vodafone UK handled more than 16,000 calls on this year’s A-level results day (Thursday 17 August). In preparation for what is the busiest day of its year, UCAS, which manages the application process for British universities, expanded its number of contact centre agents six-fold and put in place a new cloud-based contact centre service allowing calls to be managed effectively no matter what the volume. Continue reading Vodafone UK and UCAS rise to the challenge on A-level results day
Daily Archives: August 25, 2017
Fingerprint and facial recognition security vulnerabilities demonstrate the need for a different approach
A Daily Mail investigation into the strength of various technologically driven alternatives to the basic password has revealed the ease with which malignant actors can bypass these systems. According to Aspect Software, this affirms the need for organisations to approach their customer’s security with more nuance and from a more holistic perspective. Continue reading Fingerprint and facial recognition security vulnerabilities demonstrate the need for a different approach
CGI makes all cash offer for Affecto Plc, a leading data analytics and business intelligence services firm in northern Europe
CGI announced an all-cash tender offer of €4.55 per share to acquire through its wholly owned subsidiary CGI Nordic Investments Limited, all outstanding shares of Affecto Plc, a leading provider of business intelligence and enterprise information management solutions and services. Continue reading CGI makes all cash offer for Affecto Plc, a leading data analytics and business intelligence services firm in northern Europe