Connect Managed Services acquires Amazon Connect provider CoolHarbour and the assets of US based UVN

Connect Managed Services announces the completion of two significant acquisitions. The first is CoolHarbour, a specialist customer engagement and unified communications consultancy and systems integrator and the second being the assets and technical teams of US based, UVN. Financials of the deals have not been disclosed. Connect Managed Services is backed by, mid-market private equity investor, LDC. Continue reading Connect Managed Services acquires Amazon Connect provider CoolHarbour and the assets of US based UVN

AVAYA AVA Brings AI to Life for a Better Customer Experience

Avaya announced advancements in delivering and integrating AI technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning and innovative analytics, enables effortless customer engagement through social media and messaging platforms. Avaya Ava is a cloud, messaging-agnostic solution that offers new AI capabilities for social messaging integration and automation of digital interactions. Continue reading AVAYA AVA Brings AI to Life for a Better Customer Experience

Avaya Announces UC Experience Everywhere with New Collaboration and Desktop Offerings

Avaya announced that more end users can realise the benefits of true unified communications, now enabled by compelling enhancements to its signature user experience, Avaya Equinox®. Already known for creating seamless communication experiences across applications, browsers, and the devices people use every day in and out of the enterprise, Avaya Equinox delivers new features and capabilities for team collaboration and conferencing. Continue reading Avaya Announces UC Experience Everywhere with New Collaboration and Desktop Offerings

Avaya A.I.Connect Initiative Evolves with New Members

Avaya announced the A.I.Connect initiative has expanded with three new partners. Salesforce, eGain and Sabio are among the first companies offering or integrating third party artificial intelligence (AI) solutions for this initiative, a growing Avaya ecosystem of companies collaborating on the use of AI and machine learning technologies in enterprise communications. Continue reading Avaya A.I.Connect Initiative Evolves with New Members