Enghouse Interactive announced that GL CloudConnect (GLCC), the enterprise division of the Group of Gold Line, has selected Enghouse Interactive Contact Center: Service Provider (CCSP) as the platform for its new cloud contact centre offering, GLCCaaS. CCSP is a multi-tenant cloud contact centre platform designed for providing contact centre in an ‘as-a-service’ model. Continue reading Enghouse Interactive’s CCSP Provides Group of Gold Line with Flexible, Scalable Platform for Cloud Contact Centre
Daily Archives: May 22, 2018
NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalization
NICE announced the release of its NICE Adaptive Workforce Optimization (AWFO) solution version 2.0, that personalizes performance development processes and activities including training and coaching to improve employee engagement. Continue reading NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalization
Frost & Sullivan Recognizes Teleperformance for its Industry-leading Global Contact Centre Security, Privacy, and Compliance Structure
Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan has recognized Teleperformance with the 2018 Global Competitive Strategy Innovation and Leadership Award for its worldwide initiatives to prevent fraud and ensure data protection for its clients. Continue reading Frost & Sullivan Recognizes Teleperformance for its Industry-leading Global Contact Centre Security, Privacy, and Compliance Structure
Talkdesk Spring 2018 Release Expands Platform with New Capabilities to Optimize Customer Journey
Talkdesk announced its Enterprise Contact Center Platform Spring 2018 release. With this release, Talkdesk continues to execute its vision to disrupt and transform the contact centre to meet the expectations of today’s digital “self-service first” customers and help them thrive in the customer experience-driven economy. Continue reading Talkdesk Spring 2018 Release Expands Platform with New Capabilities to Optimize Customer Journey