Alorica, the world’s leading platform for all customer interactions announced its strategy to strengthen its position in Europe by adding a contact centre in Sofia, Bulgaria. The expansion is in response to the growing demand for business process outsourcing (BPO) services in Europe.
The new Alorica Sofia site has already hired more than 100 employees, but is expected to grow by another 100 local team members by the end of the year.
In total, by the end of 2018, Alorica will have more than 350 employees in the region, servicing multiple FORTUNE 50, global clients in the transportation & logistics and technology industries.
“We’re excited to be growing in the European market. Adding another site in Sofia boosts our ability to support current and future clients who have business needs in this region,” said Lance Hale, President of North America & Europe at Alorica. “With our problem-solving experts and innovative resources, we are able to create and amplify customer experiences that forge impactful impressions and profitable growth. Our ability to continue creating insanely great customer experiences is now greater with more employees equipped to offer our multilingual services.”
With Alorica having operations in the region since 2010, the Sofia market is among the world’s most attractive outsourcing destinations for its cost-effective, multilingual and highly-educated employees, which in turn allows Alorica to be agile and adaptable when supporting clients and programs of all sizes. Services available include customer care, financial solutions, technical support, revenue generation and omni-channel solutions. All of these capabilities are supported in a multitude of languages including: Bulgarian, German, English, Spanish, French, Dutch, Portuguese, Romanian, Turkish, Greek, Arabic, Hungarian, Polish, Czech and Slovenian.
Alorica’s unique outsourcing capabilities in Europe offer a combination of infrastructure access, strong connectivity and an educated talent pool with strong multilingual capabilities. Alorica’s size, experience and capacity allow for “hybrid” in-country and nearshore solutions, resulting in significant cost savings across Europe.
To learn more about our multilingual European solutions and sites, visit our website here