Mitel® is giving businesses more ways to keep up with ever-rising customer expectations through the introduction of MiCloud Engage Contact Center, a highly-insightful Contact Center-as-a-Service (CCaaS) platform, and the latest release of MiCloud Flex, a Mitel flagship UCaaS solution. Continue reading Mitel Introduces CCaaS Solution to Enable Businesses to Provide More Intelligent Customer Experiences
NICE inContact, a NICE business, announced its 2018 DEVone Partner Award winners, who were recognized at the NICE inContact second annual DEVone Partner Conference attended by more than 350 partners and NICE inContact employees. Nearly half of all 100-plus DEVone partners showcased and demonstrated products built for NICE inContact CXone, the world’s #1 cloud customer experience platform. Continue reading NICE inContact Recognises Stand-Out CXone Application Partners at Second Annual DEVone Partner Conference
Tommy Palomäki at Teleopti considers the connection between happy customers and happy employees and suggests five ways to use workforce management to achieve both… Continue reading What came first the chicken or the egg? Happy customers or happy employees?
Atento S.A., the leading provider of CRM/BPO in Latin America, and one of the five top providers worldwide announced an agreement to modernize part of Unimed-Rio’s customer relationship structure. Continue reading Unimed-Rio Signs Agreement with Atento in Brazil to Modernize its Customer Relationship Structure
Polycom, a part of Plantronics announced the availability of its updated line of VVX Series Business IP Phones. The VVX x50 portfolio offers service provider partners a breakthrough in the balance between affordability and features. Model by model, the next-generation desktop phones marry Polycom’s legendary audio performance and proven quality with a more robust feature set than comparable models from other providers. Continue reading Polycom Announces New Open SIP Phones and Supporting Cloud Service to Meet the Needs of Modern Telephony
Square 1 Bank, a division of Pacific Western Bank announced that it has provided a $5 million credit facility to new client Voci Technologies, a leading provider of speech analytics platform technology for enterprises. Proceeds from the facility will support continued long-term growth initiatives. Continue reading Square 1 Bank Announces Credit Facility to Voci Technologies
Jane.ai, the first truly AI-Powered Teammate designed for the workplace, officially announced that starting September 1, Jane.ai will release a HubSpot integration to provide users of HubSpot, the leading inbound marketing and sales growth platform, with more flexibility and instant access to the platform’s intelligence. Continue reading Jane.ai Adds HubSpot Integration to Provide Customers Easier Access to Platform Intelligence