The ‘gig economy’ is becoming increasingly popular and customer service agents are looking to get in. According to Aspect Software’s second annual 2018 Agent Experience Index, customer service agents might be the next wave of workers who want the option of an ‘on-demand’ job. Aspect’s research found that 40 percent of customer service agents surveyed would be interested in pursuing an ‘on-demand’ job, with 51 percent of young millennials/GenZ expressing interest. Continue reading Gig economy on the rise: customer service agents show strong interest working as on-demand agents
Daily Archives: August 8, 2018
JOANN Partners with Medallia to Create Inspiring Customer Experiences
Medallia, the global leader in customer experience management announced that JOANN, the leading fabric and crafts retailer with millions of customers across the U.S., has implemented Medallia Experience Cloud to collect holistic, actionable customer feedback in real-time. With Medallia’s’s ability to capture feedback across all channels and to immediately prompt Team Member action, JOANN aims to strategically integrate insights and improve the customer experience. Continue reading JOANN Partners with Medallia to Create Inspiring Customer Experiences
MTN Group to use Flytxt’s AI-driven, multi-channel customer engagement technology across network
Flytxt, the independent market leader in intelligent customer engagement technology, has signed a deal with telecoms giant MTN Group to automate both inbound and outbound marketing across its entire network of more than 217 million subscribers. Continue reading MTN Group to use Flytxt’s AI-driven, multi-channel customer engagement technology across network
Windstream Enterprise receives 2018 Unified Communications Product of the Year Award
Windstream Enterprise, a leading supplier of advanced network communications, announced that TMC, a global media company, has named Windstream Enterprise’s XCaaS Powered-by-Avaya as a 2018 Unified Communications Product of the Year Award winner. Continue reading Windstream Enterprise receives 2018 Unified Communications Product of the Year Award
Customers Rank Verint Highest in Overall Product Satisfaction in DMG Consulting Report on Intelligent Virtual Agent Solutions
Verint®, The Customer Engagement Company™ announced that it received the top customer satisfaction score in the product satisfaction and product effectiveness categories of DMG Consulting LLC’s new 2018/2019 Intelligent Virtual Agent Product and Market Report. The report provides an analysis of the Intelligent Virtual Agent (IVA) market and five vendors who offer a broad range of solutions that address service, contact centres and other enterprise uses. Continue reading Customers Rank Verint Highest in Overall Product Satisfaction in DMG Consulting Report on Intelligent Virtual Agent Solutions