Customer engagement and speech analytics platform provider CallMiner announced at Customer Contact Week 2018 that they are launching the new CallMiner Eureka platform and 5 new analytics modules: Analyze, Coach, API, Redact, and Alert. Continue reading CallMiner Introduces New Real-Time Analytics Client Service Platform – RTInsights →

Vonage a business cloud communications leader announced that Nexmo, The Vonage API Platform, is a provider for the new WhatsApp Business solution. In limited availability, WhatsApp, the largest chat application in the world, is now opening its doors to businesses, allowing them to communicate with their customers on a more engaging platform. Continue reading Nexmo, the Vonage API Platform, Selected as Solution Provider for the Launch of New WhatsApp Business Solution →

MessageBird, the Amsterdam-based cloud communications platform company announced the integration of WhatsApp for Business API into the MessageBird communications platform. WhatsApp Business Solution enables enterprises to connect with the over 1.5 billion WhatsApp users in 180 countries. Continue reading MessageBird Announces Integration with WhatsApp Business Solution →