LivePerson, a leading provider of conversational commerce solutions announced an integration with WhatsApp, a free mobile messaging service, to make the new WhatsApp Business service available to large brands through LivePerson’s LiveEngage platform. Now, WhatsApp’s more than 1.5 billion monthly users can directly message with brands that choose to offer this service as a consumer-friendly alternative to 800-number calls and websites. Continue reading LivePerson Brings Conversational Commerce to Large Brands on WhatsApp
Daily Archives: August 2, 2018
Zendesk Launches Integration with WhatsApp Business Solution
Zendesk announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk. Continue reading Zendesk Launches Integration with WhatsApp Business Solution
Ada Launches on the Genesys AppFoundry
Ada announced its leading customer service chabot is now available on the Genesys® AppFoundry, a dedicated customer experience marketplace. Genesys is the global leader in omnichannel customer experience and contact centre solutions that powers 25 billion of the world’s best customer experiences each year. Continue reading Ada Launches on the Genesys AppFoundry
Sitel Group Expands FinTech, Manufacturing and Hi-Tech Vertical Expertise with Hiring of Two Vice Presidents
Sitel Group, one of the largest customer experience management companies in the world, announced today that it has hired two industry-leading Vice President’s in an effort to expand the company’s vertical-specific expertise. Chris Hollamby and Matt Fry will drive the business development of existing and new client programs and services, focusing primarily on the FinTech, and Manufacturing and Hi-Tech markets, respectively. Continue reading Sitel Group Expands FinTech, Manufacturing and Hi-Tech Vertical Expertise with Hiring of Two Vice Presidents
novomind Launches WhatsApp Business Solution with novomind iAGENT
novomind AG a provider of comprehensive omni-channel commerce and customer communication software announced its participation as one of the first WhatsApp Business solution providers. As the new WhatsApp Business solution for businesses and institutions is launched on 1 August, the Hamburg-based novomind AG offer the official Business interface (API) of the successful global messaging service allowing businesses of all sectors to connect to their customers. Continue reading novomind Launches WhatsApp Business Solution with novomind iAGENT
Announcing the Twilio API for WhatsApp
Twilio, the leading cloud communications platform announced the Twilio API for WhatsApp, allowing Twilio customers to message with their users via WhatsApp for the first time. Twilio removes the operational overhead of managing and scaling WhatsApp for developers, making it one of the fastest, most reliable and most scalable way for businesses to start communicating with the more than 1.5 billion users of WhatsApp. Continue reading Announcing the Twilio API for WhatsApp