Technology Services Group (TSG), a leading IT support and services provider, has appointed Rant & Rave, the leader in real-time customer engagement technology, to track the success of a five-year digital transformation project. Continue reading Rant & Rave to help Technology Services Group improve success through Sentiment Analysis and Service Desk support
Daily Archives: August 23, 2018
Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017. ADS also reports optimised data management, reliability, and customer experiences in its contact centres. Continue reading Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia
How intermediaries can own more of the customer relationship
Geoff Land of Infinity CCS looks at how creating more touchpoints with customers can help intermediaries in the energy sector to boost sales and retain customers… Continue reading How intermediaries can own more of the customer relationship
DVF announces revenue gains thanks to AI-based personalization engine Qubit
Using the Qubit Pro personalization platform and Qubit Aura, the product discovery solution for mobile web, DVF have been able to leverage Qubit’s proprietary machine learning technology to create in-the-moment experiences – serving the right message, offer or product in the right place and at the right time, increasing brand engagement and customer loyalty. Continue reading DVF announces revenue gains thanks to AI-based personalization engine Qubit
Ooma and Talkdesk Bring Best-in-Class Contact Center Platform to Ooma Enterprise Customers
Ooma, Inc., a smart communications platform for businesses and consumers announced that Ooma Enterprise will integrate the best-in-class Talkdesk contact centre platform into its award-winning business phone solution. Continue reading Ooma and Talkdesk Bring Best-in-Class Contact Center Platform to Ooma Enterprise Customers
CleverTap Launches Automated Customer Journeys To Enable More Effective Omnichannel Marketing Campaigns
Mobile customer engagement and analytics solutions provider CleverTap today announced the launch of Journeys, an omnichannel campaign builder created to help marketers engage with customers along their individual paths throughout the app lifecycle. Powered by CleverTap’s advanced automation and segmentation technologies, Journeys helps ensure that each customer receives relevant messages based on their in-app behaviors, current activity, location and other attributes. Continue reading CleverTap Launches Automated Customer Journeys To Enable More Effective Omnichannel Marketing Campaigns