[24]7 AIVA Becomes First Virtual Agent with Emotional Intelligence

[24]7.ai, a global leader in intent-driven customer engagement solutions, announced the addition of advanced conversational capabilities to its AI-powered virtual agent [24]7 AIVA. With this announcement [24]7 AIVA is now the first virtual agent to possess emotional intelligence, the ability to detect user emotion during interactions, acknowledge it and respond empathetically. Continue reading [24]7 AIVA Becomes First Virtual Agent with Emotional Intelligence

AO.com Builds 360-Degree Single View on MongoDB Atlas to Improve Customer Experience, Fight Fraud and Comply with the GDPR

In a bid to fight fraud and become GDPR compliant, online electricals retailer, AO.com built a single customer view platform on MongoDB Atlas, the fully-managed database as a service offering from MongoDB, the leading modern, general purpose database platform. Continue reading AO.com Builds 360-Degree Single View on MongoDB Atlas to Improve Customer Experience, Fight Fraud and Comply with the GDPR

Tech Mahindra Announces Technology and Analytics Partnership with the Jacksonville Jaguars

Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering services and solutions today announced a partnership with the Jacksonville Jaguars. As the Technology and Analytics Partner and Digital Strategy Partner of the Jaguars, Tech Mahindra will provide next generation digital technology expertise, such as artificial intelligence and advanced analytics, to enrich the fan experience and create front office efficiencies. Continue reading Tech Mahindra Announces Technology and Analytics Partnership with the Jacksonville Jaguars

Parseq sells contact centre division following successful turnaround

Kura has announced that it has acquired the contact centre division of Parseq and Stellar Europe Limited and in doing so has become the UK’s largest independent Outsourcer employing around 3,000 people and with sales of £75m. These deals follow quickly on the heels of the announcement of there Joint Venture based in Durban, South Africa. Continue reading Parseq sells contact centre division following successful turnaround