NICE announced the completion of its acquisition of Mattersight Corporation. The finalization of this deal brings together the market’s leading behavioral analytics and cloud innovators, empowering organizations to provide exceptional customer experience through deep understanding of the customer persona. Continue reading NICE Announces Closing of Mattersight Acquisition, Introducing a New Generation of Customer Analytics
Daily Archives: August 21, 2018
Avoiding AI Adoption Mistakes
Many analysts are making predictions on the adoption of artificial intelligence, messaging apps, and the convergence of the two in customer service and support environments. These projections have many contact centre leaders wondering what they should, and shouldn’t, be focused on when it comes to AI adoption in the coming years. What about AI is hype? And, where is it a sustainable, effective solution for improving the customer experience? Continue reading Avoiding AI Adoption Mistakes
Nisbets selects Sabio to support critical customer engagement technology
Customer experience solutions expert Sabio has won a major three-year contract from Bristol-based Nisbets, the UK’s largest supplier of catering equipment, to support and develop its customer contact technology infrastructure. Continue reading Nisbets selects Sabio to support critical customer engagement technology
Avtex Broadens Scope and Functionality with Acquisition of Adapt Telephony Services
Avtex, an end-to-end Customer Experience (CX) consulting firm, announced its acquisition of Adapt Telephony Services, LLC, a contact centre solutions provider based in the Chicago area. Continue reading Avtex Broadens Scope and Functionality with Acquisition of Adapt Telephony Services
NICE Delivers Revolutionary Shape Analysis Capability, Empowering Organizations to Rapidly Deploy Robotic Process Automation
NICE announced that the new Robotic Automation Shape Analysis feature enables organizations to automate significantly more business processes by seamlessly expanding into previously inaccessible virtual desktop environments. Continue reading NICE Delivers Revolutionary Shape Analysis Capability, Empowering Organizations to Rapidly Deploy Robotic Process Automation
Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability
Protecting the national interest gets a boost from omnichannel communications, as Avaya announced it has been selected as the contact centre technology and services provider by the Australian Department of Defence. Continue reading Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability