Intradiem is pleased to announce a partnership with AXA, the number one Global Insurance Brand, with AXA using Intradiem’s real-time Contact Centre Automation for their contact centre operations and frontline workforce. Continue reading Intradiem Announces Partnership with AXA
Daily Archives: August 1, 2018
Government outsourcing bounces back despite overall UK market softening
Public sector outsourcing spend increased sharply in the first six months of 2018 despite a backdrop of Brexit uncertainty, according to the Arvato UK Outsourcing Index. Overall, £2.61 billion of outsourcing deals were signed between January and June, of which £998 million were government contracts. Continue reading Government outsourcing bounces back despite overall UK market softening
ZOOM International Announces Listing in Cisco SolutionsPlus
ZOOM International, a provider of omnichannel customer experience and workforce optimization (WFO) software for contact centres announced major news for the Cisco ecosystem. Continue reading ZOOM International Announces Listing in Cisco SolutionsPlus
Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction
Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort in contact centres… Continue reading Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction
Amdocs, Amazon Web Services gear up Globe for meaningful digital customer engagement
Amdocs, a leading provider of software and services to communications and media companies announced its collaboration with Amazon Web Services (AWS) in enabling Globe Telecom, one of the Philippines’ largest telecommunications providers, to deliver cloud-based intelligent omnichannel routing and interactions management. Continue reading Amdocs, Amazon Web Services gear up Globe for meaningful digital customer engagement
C3|CustomerContactChannels Develops First Internally-Developed AI-Powered Chatbot to Revolutionize BPO Recruitment
C3|CustomerContactChannels (“C3”), an Everise Company, announces the launch of its first internally developed recruitment chatbot. Ana the Chatbot will aid in talent acquisition for C3 and was designed by the C3 Lab, following the recent partnership between Everise and Microsoft, to develop Artificial Intelligence (AI) solutions for the BPO industry. Continue reading C3|CustomerContactChannels Develops First Internally-Developed AI-Powered Chatbot to Revolutionize BPO Recruitment