[24]7, a global leader in intent-driven customer engagement solutions, and Neobpo, an innovation leader in Business Process Outsourcing (BPO) in Latin America, today announced a reseller agreement that will make [24]7’s entire line of products and solutions available to large enterprises throughout Central and South America. The partnership is designed to help Latin American companies better understand, anticipate and act on consumer intent. Continue reading [24]7 Partners with Neobpo to Deliver Intent-Driven Engagement to Latin America
All posts by Sam Heggie-Collins
Noble Systems Focuses on Customer Service at ICMI 2017
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, will be showcasing its industry-leading solutions for Contact Center, Workforce Management, and Analytics at ICMI’s 2017 Contact Center Expo, to be held May 22 – 25, 2017 in Orlando. Continue reading Noble Systems Focuses on Customer Service at ICMI 2017
eGain debuts in the Magic Quadrant for CRM Customer Engagement Center
PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions announced that Gartner has added the company to its May 2017 “Magic Quadrant for CRM Customer Engagement Center.” Continue reading eGain debuts in the Magic Quadrant for CRM Customer Engagement Center
Arvato appoints contact centre director to drive private sector growth
PRESS RELEASE: Business process outsourcing provider Arvato has appointed a director of contact centres in the UK & Ireland as the company targets growth in customer services business. Sharon Millard will take the new position to lead Arvato’s Contact Centre Division, which delivers customer service for some of the UK’s leading consumer brands, including Bosch, BMW, Groupe Renault UK and Harley Owners Group. Continue reading Arvato appoints contact centre director to drive private sector growth
Yorkshire call centre says ‘rogue’ cold-caller had record fine ‘coming to them’.
PRESS RELEASE: The CEO of Hull-based ResQ, a leading UK telemarketing agency, has said that Keurboom “got their just deserts” after the cold-calling firm were fined £400,000 by the Information Commissioner’s Office (ICO) for making almost 100 million nuisance calls. Continue reading Yorkshire call centre says ‘rogue’ cold-caller had record fine ‘coming to them’.
Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages
PRESS RELEASE: Teleperformance announced the launch of its chat bot (artificial intelligence) technology, increasing its portfolio of services. The new solution was leveraged by a strategic partnership with Artificial Solutions, a technology leader in artificial intelligence and Natural Language Interaction (NLI). Continue reading Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages